What will be your area of focus?

• Understand the workings in and out of a manufacturing site and identify bottlenecks, pain points and areas for digitalization, integration and improvement.

• Leverage Arcstone’s suite of toolsets, ranging from hardware integration (arc.quire) to software integration (arc.flow) and everything in-between with our next generation MES toolset (arc.ops) to help a customer fully digitalize and run their factory.

• Coordinate and act as the main POC for Arcstone’s deployments, engaging directly with the customer to understand their issues and to work with Arcstone analysts and engineers to configure and deploy toolsets to a factory site from beginning to end.

• Focus on structure, documentation and coordination of engagements to ensure our projects are fully tracked on Monday.com and leverages all of Arcstone’s suite of toolsets with proper hand over to our Engineering Support team post successfully project delivery.

• Gather and evaluate customer feedback to provide recommendations and improvements on critical product features, process changes, and customer support procedures and policies.

• Collaborate with developers, architects and product managers to iterate and improve existing toolsets based on your learnings from all the different projects you’ll be running.

What are the requirements of the job?

Must-have Skills:

• BA/BS degree, preferably in the fields of factory/manufacturing operations, supply chain or industrial/manufacturing engineering

• Previous experience of solution consultant and software implementation ideally within the same product category (IoT, MES, Manufacturing, Supply Chain), minimum 3-5 years' experience of similar capacity.

• Proven ability to match product functionality to the client’s business needs

• Proven ability to understand and address client’s objections

• Strong expertise in project management, including establishing and executing effective project communication plans, submitting project deliverables, preparing and managing budgets and status reports

• Self-motivated, comfort with ambiguity and flexible with no 9-5 mentality

• Positive team player with no-ego attitude

• Strong attention to detail

Good-to-have Skills:

• Familiar with hardware and software integration practices and technologies, such as OPC UA, MQTT, Modbus, RESTApi, Web Service, etc.

• Familiar with Unified Name Space concept for data management and ISA 95 standards

• Demonstrated ability to build relationships and trust with prospects/clients

• Experience creating and delivering compelling presentations.

• Strong ability to demonstrate and persuade using influencing skills and relating to prospective customers in a consultative manner

• Industry 4.0 roadmapping and long-term planning experience

The Right Fit:

We at Arcstone are extremely passionate about the product, the service we provide for our customers, and the transformation we are making in the manufacturing industry. We are looking for people who can bring that same level of passion and zeal for our mission. Our core belief is to hire the right person for the company, and that means looking for someone with truly amazing potential and can grow along with the rest of the company. Do carefully consider the requirements before submitting your application. We look forward to hearing from you!