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Sr. Customer Engineering Specialist

Atlan

Atlan

Customer Service
Mexico City, Mexico
Posted on Tuesday, October 10, 2023

What will you do at Atlan?

  • Provide assistance on technical issues raised by customers/prospects using Atlan
  • Act as a technical bridge between our front-line support team and the Engineering team
  • Debug technical/functional issues reported by the Customer Happiness team.
  • Provide bug fixes for customer-reported issues
  • Provide feedback to Engineering on Issue Patterns/Design changes/Features
  • Document issue resolutions as Runbooks / Knowledge Base articles

What makes you a match?

  • Prior experience supporting enterprise software products as part of the technical support team (L3 support or higher preferred)
  • Experience with Technical Debugging - Code browsing (Python/Java), Attaching Code debugger, Log analysis
  • Strong Computing & Software fundamentals - Operating System (Linux), Network, Storage (File Systems), Programming/Scripting, REST
  • Understanding of Cloud technologies/deployments - Kubernetes/AWS/Azure/GCP/Argo [Preferred]
  • Effective communication - Be able to concisely define problem statements and draft solutions.