Jobs in our community

Find your next role in helping to solve humanity’s most pressing challenges.

Sr. Customer Engineering Specialist



Customer Service
Mexico City, Mexico
Posted on Tuesday, October 10, 2023

What will you do at Atlan?

  • Provide assistance on technical issues raised by customers/prospects using Atlan
  • Act as a technical bridge between our front-line support team and the Engineering team
  • Debug technical/functional issues reported by the Customer Happiness team.
  • Provide bug fixes for customer-reported issues
  • Provide feedback to Engineering on Issue Patterns/Design changes/Features
  • Document issue resolutions as Runbooks / Knowledge Base articles

What makes you a match?

  • Prior experience supporting enterprise software products as part of the technical support team (L3 support or higher preferred)
  • Experience with Technical Debugging - Code browsing (Python/Java), Attaching Code debugger, Log analysis
  • Strong Computing & Software fundamentals - Operating System (Linux), Network, Storage (File Systems), Programming/Scripting, REST
  • Understanding of Cloud technologies/deployments - Kubernetes/AWS/Azure/GCP/Argo [Preferred]
  • Effective communication - Be able to concisely define problem statements and draft solutions.