<div class="mb-20">
<h2 class="font-bold mb-6 text-3xl" style="scroll-margin-top: 5.5rem;">What will you do at Atlan?</h2>
<ul class="columns-2 list-circle text-gray-600">
<li>Provide assistance on technical issues raised by customers/prospects using Atlan</li>
<li>Act as a technical bridge between our front-line support team and the Engineering team</li>
<li>Debug technical/functional issues reported by the Customer Happiness team.</li>
<li>Provide bug fixes for customer-reported issues</li>
<li>Provide feedback to Engineering on Issue Patterns/Design changes/Features</li>
<li>Document issue resolutions as Runbooks / Knowledge Base articles</li>
</ul>
</div>
<div class="mb-20">
<h2 class="font-bold mb-6 text-3xl" style="scroll-margin-top: 5.5rem;">What makes you a match?</h2>
<ul class="columns-2 list-circle text-gray-600">
<li>Prior experience supporting enterprise software products as part of the technical support team (L3 support or higher preferred)</li>
<li>Experience with Technical Debugging - Code browsing (Python/Java), Attaching Code debugger, Log analysis</li>
<li>Strong Computing & Software fundamentals - Operating System (Linux), Network, Storage (File Systems), Programming/Scripting, REST</li>
<li>Understanding of Cloud technologies/deployments - Kubernetes/AWS/Azure/GCP/Argo [Preferred]</li>
<li>Effective communication  - Be able to concisely define problem statements and draft solutions.</li>
</ul>
</div>

Customer Service

United States

Remote

Atlan

Sr. Customer Engineering Specialist

Unreasonable Alchemy LLC

Unreasonable

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Sr. Customer Engineering Specialist

What will you do at Atlan?

What makes you a match?