My job alerts

Senior Customer Engineering Specialist

Atlan

This job is no longer accepting applications

Customer Service

India

Posted 6+ months ago

What will you do at Atlan?

Offer expert guidance in resolving technical queries raised by customers and prospects utilizing Atlan's services.
Serve as a vital technical liaison between our front-line support team and the Engineering division, ensuring seamless communication and efficient troubleshooting.
Skillfully diagnose and rectify technical and functional challenges reported by the Customer Happiness team.
Implement timely bug fixes to address issues reported by our valued customers, enhancing their overall experience.
Provide valuable feedback to the Engineering team regarding recurring issue patterns, recommended design changes, and desired features.
Capture and document comprehensive issue resolutions as Runbooks and Knowledge Base articles, equipping teams with readily accessible troubleshooting resources.

Demonstrated proficiency in supporting enterprise-grade software products within a technical support team, with a preference for experience in L3 support or higher.
Extensive experience in technical debugging, encompassing code navigation (Python/Java), debugger attachment, and thorough log analysis.
Robust grasp of Computing and Software fundamentals, including adeptness in Operating Systems (Linux), Network protocols, Storage systems (File Systems), Programming/Scripting, and REST architecture.
Familiarity with Cloud technologies and deployments, with a preference for expertise in Kubernetes, AWS, Azure, GCP, and Argo workflows.
Exceptional communication skills, with the ability to succinctly articulate problem statements and craft effective solutions.

*We are seeking Engineer who can work in the Eastern Standard Time (EST) zone

This job is no longer accepting applications