Senior Customer Engineering Specialist
Posted on Sunday, October 22, 2023
What will you do at Atlan?
- Offer expert guidance in resolving technical queries raised by customers and prospects utilizing Atlan's services.
- Serve as a vital technical liaison between our front-line support team and the Engineering division, ensuring seamless communication and efficient troubleshooting.
- Skillfully diagnose and rectify technical and functional challenges reported by the Customer Happiness team.
- Implement timely bug fixes to address issues reported by our valued customers, enhancing their overall experience.
- Provide valuable feedback to the Engineering team regarding recurring issue patterns, recommended design changes, and desired features.
- Capture and document comprehensive issue resolutions as Runbooks and Knowledge Base articles, equipping teams with readily accessible troubleshooting resources.
What makes you a match?
- Demonstrated proficiency in supporting enterprise-grade software products within a technical support team, with a preference for experience in L3 support or higher.
- Extensive experience in technical debugging, encompassing code navigation (Python/Java), debugger attachment, and thorough log analysis.
- Robust grasp of Computing and Software fundamentals, including adeptness in Operating Systems (Linux), Network protocols, Storage systems (File Systems), Programming/Scripting, and REST architecture.
- Familiarity with Cloud technologies and deployments, with a preference for expertise in Kubernetes, AWS, Azure, GCP, and Argo workflows.
- Exceptional communication skills, with the ability to succinctly articulate problem statements and craft effective solutions.
*We are seeking Engineer who can work in the Eastern Standard Time (EST) zone