Debug complex technical issues across virtualization, containers, and microservices to ensure platform stability and performance.

Take ownership of customer cloud issues, effectively communicating with workgroups on behalf of end customers to resolve problems promptly.

Proactively manage service levels and abandon rates during business-critical needs to ensure a seamless user experience.

Handle major incidents by coordinating with multiple teams and leading as a Priority Incident Manager to ensure swift resolution.

Generate scripts and templates to automate resource provisioning, enhancing operational efficiency.

Implement proactive measures to manage outage events, driving incident response and fostering blameless postmortems for continuous improvement.

Stay up-to-date with the latest developments and challenges related to cloud infrastructure, providing insights to enhance our platform's performance and reliability.