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Software Engineer- II, Infra



Software Engineering
Posted on Tuesday, February 6, 2024

What will you do? 🤔

  • Technical Issue Resolution:
  • Debug complex technical issues across virtualization, containers, and microservices to ensure platform stability and performance.
  • Customer Cloud Issue Management:
  • Take ownership of customer cloud issues, effectively communicating with workgroups on behalf of end customers to resolve problems promptly.
  • Service Level Management:
  • Proactively manage service levels and abandon rates during business-critical needs to ensure a seamless user experience.
  • Major Incident Handling:
  • Handle major incidents by coordinating with multiple teams and leading as a Priority Incident Manager to ensure swift resolution.
  • Automation and Scripting:
  • Generate scripts and templates to automate resource provisioning, enhancing operational efficiency.
  • Continuous Improvement:
  • Implement proactive measures to manage outage events, driving incident response and fostering blameless postmortems for continuous improvement.
  • Knowledge Sharing:
  • Stay up-to-date with the latest developments and challenges related to cloud infrastructure, providing insights to enhance our platform's performance and reliability.

What makes you a match for us? 😍

  • In depth experience in one of the major cloud platforms (AWS, Azure, or GCP) with a deep understanding of its services and best practices.
  • Strong knowledge of Kubernetes with hands-on experience in managing Kubernetes clusters.
  • Working experience with tools such as Argo CD, Argo Workflow, Loft vCluster, or Prometheus/Grafana.
  • Proficiency in one or more programming languages such as Java, Python, or Go, with the ability to create efficient scripts and automation.
  • Familiarity with databases like Cassandra, Elasticsearch, PostgreSQL, or Redis is a plus.
  • Experience with multi-tenancy on Kubernetes for seamless resource management.
  • Exceptional verbal, presentation, and written communication skills to convey technical information effectively.
  • Availability to work during EST/EDT hours (7 PM to 4 AM IST) to align with global operations.