Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

🌟 Your Mission at Atlan

At Atlan, we’re on a mission to build the context layer for the modern data stack—a platform where humans and AI collaborate seamlessly through metadata. As we enter a new era of AI-native customer experiences, technical services will be at the heart of helping our customers unlock transformational value.

We’re looking for a Head of Professional Services to build and scale a world-class solutions delivery function. You’ll lead a team of deeply technical Solution Architects and Solution Consultants (TAMs), deliver high-quality implementations, and evolve how we package, price, and scale our service offerings.

This is not a traditional services leadership role. You’ll be building a strategic, technical, customer-obsessed team that drives innovation, unlocks platform value, and partners closely with product and GTM teams. You’ll be accountable for revenue, delivery quality, and customer impact—while laying the foundation for a scalable, high-margin services business.

🚀 Your Impact in Year 1

• Elevate our technical services talent—mentoring Solution Architects and Consultants to deliver with ownership and excellence.
  

• Lead the transition from over-servicing to packaged, paid, and value-led service offerings.
  

• Build a scalable delivery engine for advisory, and technical solutioning.
  

• Establish systems to track PS revenue, utilization, and delivery health.
  

• Act as an executive sponsor for key accounts and unblock escalations with empathy and urgency.
  

• Build deep partnerships across Customer Success, Sales, Product, and GTM Ops to align services delivery with company priorities.
  

• Drive Atlan’s AI-native vision by reimagining how services and forward-deployed engineers enable our platform to scale with context.
  

💼 What You’ll Own

🧱 Strategy & Leadership

• Define and evolve the professional services vision and roadmap aligned to Atlan’s growth trajectory and AI product evolution.
  

• Build service offerings that are scalable, priced right, and deeply aligned with customer outcomes.
  

• Own the PS revenue number, utilization %, and team capacity planning.
  

🛠 Technical Delivery & Execution

• Ensure high-quality implementations across all segments—from fast-moving Growth teams to the most complex Enterprises.
  

• Guide technical solutioning, API-based integrations, custom builds, and architectural decisions.
  

• Maintain a rigorous bar for delivery quality, timeliness, and measurable impact.
  

👥 Team Building & Coaching

• Manage a global team of ~25 Solution Architects and Consultants with clear roles, paths, and performance expectations.
  

• Drive technical upskilling, knowledge sharing, and AI-readiness within the team.
  

• Set the cultural tone of high ownership, customer empathy, and continuous improvement.
  

🔄 Operations & Tooling

• Establish systems and processes for project tracking, utilization, delivery forecasting, and headcount planning.
  

• Collaborate with GTM Ops on tool adoption (e.g., Jira for PS tracking, metrics dashboards, time allocation).
  

• Drive operational rigor and scale as the team grows.
  

🎯 What Success Looks Like

• Measurable impact on customer time-to-value and expansion success
  

• Successful rollout of at least 2–3 packaged services offerings
  

• Team growth, retention, and engagement at leadership benchmark levels
  

• Strong internal partnerships with Product, GTM, and Engineering

🧠 You Might Be a Fit If You…

• Have 10+ years of experience in professional services, technical consulting, or forward-deployed engineering—with at least 5 years in a leadership role
  

• Come from a data, infra, developer tools, or platform SaaS background
  

• Are fluent in solutioning, architecture reviews, APIs, and integration challenges
  

• Thrive in fast-moving environments where 0→1 systems and offerings need to be built from scratch
  

• Have successfully owned a P&L or services revenue number
  

• Can context-switch between customer conversations, executive strategy, and process design
  

• Lead from the front—whether it’s on a tough call, a hiring loop, or a product sync
  

🧬 Cultural Traits We Value Deeply

• High Accountability: You own outcomes, not tasks.
  

• Bias for Action: You move quickly, even when things aren’t perfect.
  

• Customer Obsession: You think long-term about customer success.
  

• Builder Mindset: You get energy from building new teams, systems, and processes.
  

• Team First: You make others better with every interaction.
  

🌍 Why This Role Matters

Atlan is not just another SaaS company—we’re building the metadata operating system for modern data teams. As AI reshapes how organizations work, context becomes the bridge between humans and machines. And your team will be on the front lines, ensuring that bridge is architected, implemented, and optimized with excellence.

This is your chance to shape a function that powers the most advanced data teams in the world—helping them realize the promise of Atlan not just as a product, but as a platform.

Why Atlan for You?

At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.

Joining Atlan means:

1. Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.

2. Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.

3. A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.

If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together.

We are an equal opportunity employer
At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.