Customer Support Specialist – Remote | Full-Time | 40 Hours/Week

Are you a friendly, organized, and detail-oriented professional who excels at multitasking, customer communication, and coordination? Do you enjoy supporting customers and managing service schedules—all from the comfort of your home? If so, Free From Market wants YOU!

We are seeking a remote Customer Service Representative / Scheduler to be the primary point of contact for customers enrolled in our Program. This full-time role requires 40 hours per week, with standard availability Monday through Friday, and occasional Saturday hours or adjusted schedules as needed to support program requirements.

About The Role

As a Customer Support Specialist, you will be responsible for handling customer inquiries, managing service appointments, tracking account activity, and communicating with subcontractors and internal teams. You’ll play a key role in delivering an exceptional customer experience through clear communication, prompt issue resolution, and well-organized scheduling.

As the primary contact for your own customer base, you will be responsible for moving them through our different phases of work; including troubleshooting issues and communicating with customers directly, all day long. Expect 75 outbound calls a day, text messages, emails and other forms of communications to external parties and our internal teams.

This is a remote opportunity for someone with customer service experience, strong coordination skills, and the ability to thrive in a fast-paced, service-oriented environment.

Key Responsibilities

• Customer Support: Act as the first point of contact for customers enrolled in our multi-service program, responding to inquiries with professionalism and clarity.
• Scheduling Coordination: Manage appointment scheduling across multiple services and subcontractors, ensuring jobs are booked efficiently and completed on time.
• Account Management: Oversee a portfolio of customer accounts, tracking service history, open requests, follow-ups, and overall satisfaction.
• Problem Solving: Address customer concerns with empathy and effectiveness, collaborating with internal teams and subcontractors to resolve issues quickly.
• Communication: Maintain clear and proactive communication with customers via phone, email, and text, keeping them informed about scheduling, service status, and updates.
• Documentation: Accurately log interactions, service notes, and customer preferences into the CRM and/or project management software.
  
  

Required Experience

• Proven experience in customer service, account management, or client-facing roles.
• Skills:
• Strong verbal and written communication skills – confident, clear, and friendly.
• Ability to coordinate multiple accounts, services, and priorities simultaneously.
• Highly organized, dependable, and detail-oriented.
• Tech-savvy, with the ability to quickly learn and navigate scheduling and customer service platforms.
• Preferred (Not Required):
• Familiarity with project or service management systems is a plus.
  
  

Work Environment

• Remote position – work from home with full-time availability.
• Standard schedule: Monday through Friday, 40 hours/week; Saturday availability and flexible scheduling as required by program needs.
• Frequent communication with customers, subcontractors, and internal teams via phone, email, and CRM tools.
• Fast-paced environment with a focus on customer satisfaction, timely scheduling, and accurate record-keeping.
  
  

What We Offer

• Training: Paid training to ensure success in your role.
• Supportive Team: A collaborative and service-driven environment.
• Growth Opportunities: Career advancement within Free From Market.
• Impact: Contribute to programs that help homeowners save energy and improve comfort.
  
  

If you’re a customer-focused multitasker who thrives in a remote, fast-paced setting and takes pride in creating a seamless service experience, we’d love to hear from you!

Benefits

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
  
  

Work Location: Remote