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Senior Manager- Airport Operations

BluSmart Mobility

BluSmart Mobility

Operations
Gurugram, Haryana, India · Haryana, India · India
Posted on Thursday, June 20, 2024
About Us

At BluSmart, we are building India’s largest all-Electric ride hailing service and EV Charging network.

BluSmart is the first of its kind 100% electric mobility platform that partners with the world's leading

electric vehicle manufacturers, mobility technologies and unlocks the era of smart urban electric

mobility for consumers. Having raised over $35 million over the past 24 months, we are all geared up for

the next stage of growth! Together, we can accelerate the adoption of affordable shared electric mobility

and improve the safety and quality of life in our cities.

Position Overview:

As the Airport Manager, you will be responsible for leading a team of customer service/Sales

representatives at the airport. Your main objective will be to approach customers, facilitate bookings,

and ensure a smooth boarding process into our vehicles. This role requires a strong emphasis on

communication skills, sales acumen, team management, and coordination to achieve operational

excellence

Key Responsibilities:

  • Recruit, train, manage and retain a team of 30-35 customer/sales service representatives along with

ushers stationed at the airport.

  • Develop and implement strategies to approach customers and promote BluSmart’s ride-hailing services

effectively.

  • Ensure all team members are adequately trained on sales techniques, customer service protocols, and

company policies.

  • Manage rostering, rotation and shifts of all personnel at multiple terminals of the airport.
  • Monitor team performance and provide ongoing coaching and feedback to drive individual and team

success.

  • Coordinate with airport authorities and other relevant stakeholders to ensure compliance with

regulations and maintain positive relationships.

  • Handle customer inquiries, complaints, and escalations in a professional and timely manner.
  • Collaborate with other departments such as Operations, Marketing, and Technology to optimize

service delivery and customer experience.

  • Maintain accurate records of daily operations, including passenger counts, revenue, and performance

metrics.

  • Implement measures to enhance productivity, efficiency, and overall performance of the airport team.