The Key Account Manager (KAM) will be responsible for managing and nurturing relationships with our Corporate clients. The role involves understanding client needs, driving account growth, and ensuring a high level of customer satisfaction. The KAM will act as the primary point of contact between the company and key accounts, ensuring the delivery of exceptional service and achieving business objectives. Ultimately, you should be able to coordinate and lead projects across operations, growth, customer support, safety, and quality. You will work directly with the Sales head & Regional leaders, monitor results, analyze trends, develop solutions, and track timelines to keep the business on a trajectory of success and growth.

Key Responsibilities:

• Client Relationship Management:
  
  

○ Develop and maintain strong, long-term relationships with key clients.

○ Serve as the primary point of contact for assigned key accounts.

○ Understand client business needs and challenges to provide tailored

solutions.

• Account Growth & Development:
  
  

○ Identify opportunities for account growth and upsell additional services.

○ Develop strategic account plans to achieve revenue targets and account objectives.

○ Monitor account performance and ensure the delivery of value-added services.

• Customer Satisfaction & Retention:
  
  

○ Ensure high levels of client satisfaction through regular check-ins and feedback.

○ Address and resolve any client issues or concerns promptly and effectively.

○ Implement strategies to increase client retention and loyalty.

• Performance Tracking & Reporting:
  
  

○ Track account performance metrics and prepare regular reports for internal stakeholders.

○ Analyze data to identify trends and areas for improvement.

○ Provide insights and recommendations based on account performance.

• Cross-Functional Collaboration:
  
  

○ Collaborate with internal teams such as Operations, Marketing, and Customer Service to ensure seamless service delivery.

○ Work closely with the Product team to communicate client feedback and drive product enhancements.

• Market & Industry Knowledge:
  
  

○ Stay updated on industry trends, market conditions, and competitor activities. ○ Use industry knowledge to provide clients with relevant insights and recommendations.

• Contract Negotiation & Management:
  
  

○ Negotiate and manage contracts and service agreements with key clients. ○ Ensure compliance with contractual terms and company policies.

○ Help the sales team with Implementation of new clients.