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EVSE Reliability Technician (NEW YORK - FULL TIME)



New York, NY, USA
Posted on Thursday, April 6, 2023


EVSE Reliability Technician (NY/FT)

About Us

ChargerHelp! Inc is a California, USA-based technology company that has developed a mobile application and web-based platform for on-demand repair of electric vehicle charging stations.  We are committed to professional and workforce development, diversity and inclusion, leveraging technology to remove barriers, and enabling economic mobility in underserved communities.  We have a social responsibility to reduce our carbon footprint and lower greenhouse emissions.  

ChargerHelp! is a driving force in the Cleantech space, executing a forward thinking, progressive approach to workforce development and EVSE field service.  We develop the technology and provide the education and training to support growing demands and evolving trends in the electrical vehicle industry.  

Position Description

An EVSE Reliability Technician will inspect the charging station(s) and charging station components to ensure that all system components are clean and functioning within the designed specifications. Technicians will perform break/fix services for stations experiencing communication, software, and technical issues.


  • Repair, maintain, troubleshoot and service electrical charging infrastructure using skills and tools  that range from computer diagnostics to basic electrical tools 

  • Maintain detailed & timely documentation for repairs and software troubleshooting

  • Ensure that all services and projects are delivered on-time, within scope  

  • Measure charging infrastructure performance using appropriate tools and techniques 

  • Report and escalate to company management as needed 

  • Represent the company at client locations with the highest standards of professional conduct

  • Perform risk management to minimize project risks 

  • Establish and maintain relationships with third parties/vendors 

  • Create and maintain comprehensive project documentation 

  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project 

  • Attend conferences and training as required to maintain proficiency 

  • Perform other related duties as assigned 

Qualifications and Skills 

  • Strong technical capabilities 

  • Enterprising, self-starter attitude 

  • Adaptable to the changing dynamics of start-up business strategy 

  • Proven working experience in service operations 

  • Excellent client-facing and internal communication skills

  • Detail-oriented, resourceful, diligent, and able to operate independently with limited  supervision (completing assigned work accurately and in a timely manner) 

  • High School Diploma or equivalent 

  • General knowledge of charging, automotive and/or vehicle systems 

  • Hands-on experience in either electrical, mechanical or other related field service experience;  experience with electrical and mechanical troubleshooting (preferred but not required) 

  • Good driving record demonstrating the ability to safely operate a motor vehicle 

  • Physical and Environmental Demands include but not limited to the following: lifting, bending,  climbing, kneeling, reaching, sitting, standing, working from ladders, walking, working in  extreme temperatures (cold/heat), confined quarters, excessive noise and high voltage

  • Commercial Driver's License (Required)

  • Willingness to travel: 50% (Required)

  • Work Location: On the road

  • Experience: Field Technician 1 year (Required)

Position Details 

  • Required to complete CH! Training prior to or upon official onboarding.  

  • Reports to Field Technician Supervisor or CWO  

  • $30.00/hour - $32.00/hour

  • Basic Health Insurance  

  • This position includes participation in the Stock Incentive Plan