Project Coordinator

An experienced Project co-ordinator to lend their teamwork and support talents to grow the Cognician Universe.

History and purpose

Cognician is a multi-award-winning online learning company with offices in Cape Town, London and San Francisco. Our founding belief is that people are capable of great things when their behaviour is driven by powerful ideas and deeply felt emotions. Driven by this belief we bring together a unique approach to learning and a world-class tech platform to activate behaviour change in large, global organisations. What does that mean? It means we deliver significant, measurable behaviour change to our clients in 30 days or less.

Our primary global partner and client is Accenture. Via Accenture and other partners, we have acquired an enviable list of Fortune 500 clients. Our aim remains to maintain and grow impact into our existing clients and

new clients with the delivery of our activation programs.

Industry

Online corporate learning, operating at the intersection of learning and change management.

Organisational structure

https://www.cognician.com/our-team/

Job description

We’re looking for an experienced project co-ordinator (aka master juggler and admin tamer), to bring their skills to support our growing business.

Over the last fourteen years Cognician has built a reputation for delivering world class custom-built behavior change programs to Fortune 1000 clients. We also have a complimentary arm of our business having developed ready-to-go behavior change programs, which our clients can roll out at speed, at scale, and at lower cost, but without compromising on the impact we’re known for: measurable change in 30 days or less.

And you, as a pillar of practical support, will make sure that our programs are built and maintained to standard, to scope and to time every time:) Your accountability NorthStar, means you’ll quickly become a trusted PM ally - not just a right-hand BUT the safest ambidextrous pair of hands out there:)

What experience do you have?

2 years in a project co-ordinator or equivalent project support role would be the happy minimum must-have. Experience in a B2B, Learning and Development or Change Management environment would be the great-haves:)

What will you do?

You'll play a pivotal role in coordinating and managing projects that drive significant behavior change within large organizations. You'll work closely with project teams and clients to ensure the successful build and deployment of Cognician programs, maintaining our quality standards and characteristic efficiency. And while you're working your project coordination magic, you'll be contributing to Cognician culture, participating in internal L&D, joining our team builds and contributing to your colleagues' success and wellbeing.

What does the look like practically?

• Ensuring project milestones are met according to the project timeline. Nice!
• Coordinating resources, tasks, and stakeholders to deliver projects on time and within scope. YES!
• Maintaining clear and consistent communication between team members and stakeholders. For sure!
• Monitoring project progress and handling any issues that arise promptly. Easy!

What knowledge, skills and attributes are needed to be successful?

Knowledge:

• Understanding basic project management principles and methodologies. You delight in a good process and would like to grow your skills in pm’ing.
• Familiarity with project management tools (e.g. Asana, Microsoft Planner). You get tooling and can pick things up quickly, always looking for efficiencies.

Skills:

• Strong organizational and multitasking abilities. Jars in the pantry cupboard are labelled kind of thing!
• Excellent communication and interpersonal skills. You don’t believe there’s such a thing as over communicating.
• Proficiency in the Microsoft Office Suite and other relevant software. The digital environment is your playground.
• Ability to manage within a remote environment with virtual collaboration tools.
• Analytical proficiency - you loooooove a good spreadsheet.

Attributes:

• You’re detail-oriented and proactive in identifying and solving problems.
• The ability to work under pressure and manage multiple projects simultaneously makes your heart sing.
• Adaptability to changing project requirements and environments - it’s just what you do.
• You’re a learner by nature, so you’d definitely find enthusiasm for learning and development, reflecting Cognician’s mission and values.

Where is the work happening?

• Studio Team: You’ll work closely with project managers, learning designers, software developers, and other team members within Cognician.
• Digital environment: You’ll utilize project management tools and methodologies, our digital platform and AI assistants to ensure efficient project delivery.
• Across the business: Fostering a collaborative and innovative work environment in alignment with Cognician’s values of continuous learning and development, is something you take on as part of your work.

Who is the work for?

• Internal team members who need coordination and support to stay on track with project deliverables.
• Stakeholders and clients who require regular updates and clear communication regarding project status and progress.
• Senior management who need assurance that projects are being managed efficiently and effectively.

Who will you report to?

You’ll report directly to the Studio Manager for CX.

How do you know this job is for you?

Here are some things that folks might have said about you, or that you might believe are true about yourself.

• You LOVE checklists. You have checklists for your checklists!
• You’re a fantastic listener and you ask great questions. This translates into great notes! So, meeting minutes, project updates and decision logs are things that activate joy!
• You’re both a planner and an action-taker and you help others do the same
• You are a relentless follow-upperer:)
• You’re really optimistic but that never interferes with your risk sixth sense.
• You’re a master of the negotiated alternative.

Also, think about the extent to which these statements apply to you:

• You get stuff done. Always. On time or before.
• You’re succinct. You’re good at finding simple ways to express yourself.
• You’re hyper responsive. There’s a reason communication and carpe diem both have the same letter:)
• Closing the loop before anyone knew there was a loop, is your style!
• You seek out the opinions and support of others.
• You love communicating with people, both in the business, and with our customers. You’re energised by making strong connections with other people.

A typical day

[Before you kick off, we hope you’ve had a good night’s sleep, a good breakfast, and perhaps a walk, a cycle, or a run, with lots of fresh air. We value wellbeing, and it starts with how you organise your day.]

Morning

• You make quick work of your email inbox checking for new client comms that have come in overnight. You spot a request for some support around a program set to launch in the afternoon and you jump on it!
• Next, it’s an Asana tackle. You review the updates from yesterday, add the launch support task and set about creating new tasks for the day's work ahead. Winning!
• Hooray, it’s time for a project team online stand-up. Your teammates chat about their week ahead. The meeting is interrupted by a colleague's cat. You share your priorities for the day. You love the feeling of alignment.

Late Morning

• You have a gap in your calendar, so you type out a Teams message to offer QA check-list support. You love contributing to the team!
• You nip into LinkedIn and give Kudos to a teammate.
• You also check the FLOS schedule to remind yourself when you’re on duty next!
• You take a walk before lunch.

Early Afternoon

• You’re excited to review the latest program designs for a new build. You notice that the URL doesn’t quite read right. You flag this with the Learning Experience Design Team.
• Your mid-flight project’s editing tasks need to be rescheduled as the content has had a late review by the SME - no matter, you had a sense this might happen, and you’d given the Editing team a heads-up last week already!
• You’ve tested the engagement emails for the millionth time and you’re confident they’re going to send as they should.

Late Afternoon

• You remove some participants from a demo program because they’re moving over to a live instance.
• And now the moment you’ve been waiting for … the project launch! It never loses its thrill! You remind the FLOS team on duty that it’s launching today, and you go over your program notes that anyone can access for project context should they need to.
• You watch engagement levels on the platform and celebrate and other seamless delivery.
• Prep for the next day:)

Most Days

You will work closely with the project and FLOS teams to administratively support active work:

• Contributing to solving interesting problems
• Learning about clients and attending calls
• Summarising minutes into actionable items to make things work
• Creating and monitoring timelines for delivery
• Supporting in risk management
• Supporting in client communication
• Representing our brand and company.

Culture

• We’re a “Top Culture Company”. We have an award to prove it:)
• We value Questioning, Integrity, Excellence, Action, Teamwork, Empathy, People, and Wellbeing. We don’t expect you to recite the definitions. We hire people who share our values, though.
• There are a lot of parents among us. We do school drop-offs and pick-ups, and we know what it means to balance family and work life.
• We have quarterly internal awards, which we call Mind, Heart and Hands.
• Weekly team meetings end in appreciation sessions, which can often run over time.
• Everything we do is about meaningful work.

Perks

• We cover your home wifi costs in full.
• You’ll have access to the very best digital coaching programs we offer.
• Every five years you get an extra month of paid leave as a sabbatical.
• We use Macs, so you can breathe a sigh of relief.

How to apply:

Applying here should take you to our Careers page https://info.cognician.com/cognician-careers which is all ready for ya.