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Technical Support Officer

d.light

d.light

IT, Customer Service
Ondo, Nigeria · Bauchi, Nigeria · Townsend Estate, Cape Town, 7459, South Africa · Asaba, Nigeria · Nigeria
Posted on Tuesday, August 13, 2024

Job Description

Technical support officer performs the testing, monitoring, installation and troubleshooting of all SKUs for L4 analysis

  • Carry out investigations and report all installation issues (IMAX AND TV) reported by other parties.
  • Execute major wrong material , equipment and cable fault repair work for operations and maintenance.
  • Follow frameworks and guidelines for IMAX.
  • Review event summary reports and share update on disturbance on event information.
  • Perform scheduled checks on Power Quality check on System and the communication result.
  • Perform network support services for customers and installers in the regions.
  • Integrate distributed generation sources with the grid.
  • Supports on-the-job training programmes for staff and installers to develop their capabilities.