The jobholder will be responsible for building, developing, and delivering a training program for d.light at the regional level that provides the sales teams with the training resources and tools to improve performance and deliver customer satisfaction whilst adhering to the d.light mission and core values of the business.

Responsibilities

• Responsible for conducting regular training needs analysis in order to determine the most relevant and cost-effective training solutions for sales and service centre teams that will improve individual/team knowledge, skills, and in turn business performance.
  
  
• Works with the National Training Manager and Zonal Business Manager to identify the training requirements tailored to the business needs and individual personal development program; determines the priorities and plans a 6-month rolling cycle to create a regional training calendar.
  
  
• Contributes to the design, development, and production of training materials, documents, and manuals to ensure consistency and quality of content and delivery to meet the specific needs of the regional training program.
  
  
• Provides coaching and development to ensure effective implementation of all new and existing classroom-based training programs.
  
  
• Assists with the induction and training of new regional team members; works with the Zonal Business Manager to ensure quality standards are met, identifies a immediate training needs, and provides the appropriate training.
  
  
• Evaluate and review training materials and tools utilised in the regions, and update as appropriate to ensure maximum effectiveness.
  
  
• Works closely with the Zonal Business Managers to ensure thorough implementation and evaluation of the training programs.
  

KPIs

• Total hours of training
  
• Training penetration rate
  
• Training impact
  

Requirements

• 2 – 3 years of relevant experience
  
• Diploma or Bachelor’s degree in sales and marketing field acquired from reputable university
  
• Experience in designing, developing, and delivering training programs
  
• Experience in conducting training needs analysis
  
• Excellent presentation and facilitation skills
  
• Excellent written and verbal communication skills in both Swahili & English
  
• Ability to build relationships with internal and external partners
  
• Ability to use MS office applications – PowerPoint, Word, Excel, and Outl
  
• Well-developed coaching skills
  
• Excellent organizational skills
  
• Flexible and adaptable approach