This role is a key analytical partner to the national sales leadership, responsible for driving the productivity and growth of d.light Zambia’s sales organization. The primary purpose of this role is to transform complex data into actionable commercial insights that optimize sales forecasting, target setting, and field-force performance. Key focus areas include performance analysis across diverse channels, commission validation, and the continuous improvement of operational processes and controls to ensure high portfolio quality and execution excellence.

Key responsibilities

• Analyze sales, customer repayment, field-force productivity and operational performance across provinces, products, channels and sales teams.
  

• Reconcile and validate sales, customer, field-force and commission data across ATLAS, Tableau, Finance and other systems.
  

• Prepare sales forecasts, capacity models, scenario analyses and recommendations for target allocation, recruitment, inventory allocation and geographic expansion.
  

• Prepare and facilitate weekly and monthly performance-review sessions, ensuring that discussions result in clear actions, accountable owners and deadlines.
  

• Analyze lead conversion, customer acquisition quality, early delinquency and field-force performance.
  

• Manage key sales operations processes, including field-force registration, activation, hierarchy changes, transfers, suspension and off-boarding on ATLAS.
  

• Monitor field-force retention, inactivity and churn and recommend actions to improve engagement and productivity.
  

• Coordinate the resolution of escalated field and sales operational issues within agreed service levels.
  

• Document and improve sales processes, controls, SOPs and reporting systems.
  

• Administer and validate field-force commissions, bonuses and incentives.
  

• Competitive Remuneration Package
  

• Medical Cover