Responsibilities:

 Onsite Troubleshooting: Conduct thorough inspections and fault diagnostics of solar pumping systems installed at

customer sites. Identify and resolve technical issues, such as electrical faults, pump malfunctions, or any other system-

related problems.

• Warehouse Visits: Coordinate with clients to visit their warehouses for necessary repair work and ensure that Motor / Pump / Controllers are functioning optimally and fulfil warranty requirements.
• Repair and Maintenance: Perform repairs and maintenance tasks on solar pumping systems, ensuring that they function optimally and adhere to industry standards. This may include replacing faulty components ( Pump / Motor / Controller), wiring, or any other necessary repairs.
• Customer Support: Interact with customers in a professional and courteous manner, addressing their concerns and inquiries. Provide clear explanations of the service processes and offer appropriate solutions to ensure customer satisfaction.
• Warranty Services: Administer warranty services for solar pumping systems and handle warranty-related claims efficiently. Coordinate with the relevant department and Authorized Service Center to ensure seamless service delivery to customers.
• Documentation and Reporting: Use email and an Android App to report your daily assignments, completed tasks, and updates on ongoing service activities. Maintain accurate records of service calls, repairs, and customer interactions.
• Prepare detailed service reports and submit them in a timely manner to the supervisor.
• Service Material Management: Keep track of service materials and spare parts, ensuring that you have an adequate inventory to meet service demands. Properly organize and store materials at your location for easy accessibility.
• Training and Development: Stay updated with the latest advancements in solar technology and attend training sessions to enhance technical knowledge and skills. Continuously improve your expertise in troubleshooting and repairing solar pumping systems.
• Quality and Efficiency: Strive to deliver high-quality service and resolve complaints efficiently, minimizing system downtime and ensuring customer satisfaction.
• Safety Compliance: Adhere to all safety guidelines and protocols while performing service tasks, ensuring a safe working environment for yourself and others around you.