Spare Parts and Claim Management Specialist
Ecozen
Pune, Maharashtra, India
Posted on Sep 10, 2024
Job Summary:
The Spare Parts and Claim Management Specialist will be responsible for overseeing the procurement, management, and distribution of spare parts within the authorized service center. This role involves managing claims related to spare parts and ensuring that all transactions and claims are processed efficiently and accurately. The ideal candidate will possess a strong understanding of spare parts inventory management and have excellent organizational and communication skills.
Key Responsibilities:
Claim Management:
- Review and process customer or ASC claims related to spare parts and service.
- Ensure timely and accurate processing of claims, including documentation and communication with
customers.
- Maintain records of claims and prepare reports for management review.
- Coordinate with the quality control department to analyze returned parts and identify root causes
of failures.
Spare Parts Management:
- Maintain accurate records of spare parts inventory.
- Monitor stock levels and reorder parts as necessary to avoid shortages.
- Coordinate with suppliers to ensure timely delivery of parts.
- Conduct regular audits of spare parts inventory.
- Develop and implement strategies for optimizing inventory levels and reducing costs.
Customer Service:
- Provide support to authorized service center and customers regarding spare parts and claims.
- Address and resolve any issues or queries related to spare parts and claims in a timely manner.
- Work closely with the service teams to ensure timely closer of repair activities.
Coordination and Communication:
- Liaise with various departments, including procurement, logistics, quality control, and finance, to
ensure smooth operations.
- Coordinate with field service technicians to provide necessary parts and support.
- Communicate with suppliers regarding parts specifications & requirements, lead times, and pricing.
Reporting and Documentation:
- Prepare regular MIS on inventory levels, claim status, and customer satisfaction.
- Maintain accurate and up-to-date documentation for all spare parts and claims processes.
- Identify trends and areas for improvement based on data analysis.
Qualifications:
- Bachelor's degree in Engineering, or a related field.
- Minimum of 3 years of experience in claim management, insurance, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and negotiation skills.
- Proficiency in claim management software and Microsoft Office Suite.
- Proficiency in SAP or other inventory management software.
- Attention to detail and ability to manage multiple claims simultaneously.