• Omnichannel Customer Interaction
  
  

Handle customer interactions across calls, chat, email, and digital channels.

Understand customer needs and provide timely, professional resolutions.

• CRM Management
  
  

Update and maintain customer data, interactions, and follow-ups in the CRM.

Track leads, queries, and customer requests for timely closure.

• AI Fundamentals
  
  

Learn and apply basic AI tools and concepts in day-to-day business operations.

Explore AI-based solutions to improve productivity, customer experience, and process efficiency.

About Company: Edubridge is a training and education organization founded by a group of IIM alumni and professors in October 2009. It was established with the vision of bridging the skill gap that currently exists between the youth in semi-urban and rural areas and the skill requirements of corporates.