Job Descriptions:

• Create and updating SOP document of Customer Complaint Handling
• Socialize SOP to all related function
• Receive and record all customer complaint contact at updated form of customer complaint report
• Facilitate communication and coordination within customer and internal team
• Follow up and evaluate customer/consumer complaint report

What you will need to be succeed:

• Proven experience as Complaint Handling or Customer Service
• Minimum Bachelor Degree
• Flexible and positive in the face of change and responds promptly
• Works cooperatively with team members
• Active listener with excellent communication skills