You will have amazing opportunities to:

• Received and response customer complaint (direct & indirect)
• Gather feedback from related PIC regarding customer complaints and get back to customer/sales
• Record all compaints and input in daily trackers
• Analyzing customer complaint impact on customer experience & churn rate
• Summarize weekly customer complaints & analysis

What you will need to be succeed:

• Minimum of a Bachelor’s Degree in Business Administration, Management, or related field
• Having experience in the Customer Service field
• Quick to adapt with administrative abilities
• Proficient in spreadsheets
• Possessing computer skills and knowledge of grammar