We are an early EdTech startup at the nexus of Mental Health, Communication, and Education. Today, education is reeling from an inability to catch addressable student needs before they escalate to costly outcomes like truancy, academic disengagement, and self-harm. In fact, 70% of students have unmet mental health needs. Emote uses school-wide communication to predict who needs support and when in real-time. Since finishing Y Combinator/ImagineK12, we’ve seen exciting growth and overwhelming/humbling demand. As a result, we need short-term customer support and can offer an incredible growth opportunity for the right candidate.About the Role: Get experience in a fast-moving startup, develop expertise in EdTech, build connections in Silicon Valley and work with the entire founding team on a variety of projects. The Critical Need: We need the right person to help support customer success. The Growth Opportunity: If interested you can also help shape the product, manage a full-stack dev team and/or build our customer strategy. As the Customer & Product Success Lead, you are Emote’s ambassador and owner of the customer experience. You are most successful when your schools are successful in implementing Emote. Successful interns will have priority for a full-time position when we begin hiring in July.Critical Responsibilities: Take the lead in setting up new schools — listen to the specific needs of each school; turn unstructured school data into structured data to import into Emote’s database; customize Emote so it fits a school’s needs. Support the long-term success of schools — check in periodically with schools; be the first responder to resolve issues when users have questions; proactively identify issues; advocate for educators in product prioritization meetings; work with our engineers to diagnose tough problems.Growth Opportunity: Customer success strategy — create support material for frequently asked questions; iteratively improve school set-up process with every new school; leverage automation (Zapier, Intercom, Mailchimp, etc.) to scale impact. Product management — support the full design process: define, research, ideate, prototype, choose, implement, and learn; guide and support a full-stack engineering team; work with engineers and technical advisors to develop our first data pipeline for setting up a school.About You — Need to have: empathetic to the needs and challenges of educators; a natural communicator and relationship builder; able to manipulate data (Intermediate Excel); organized and thorough; independent and fast learner who takes initiative. Great to have: strong analytical skills; interest in product management and/or design; experience working in K–12 education.Summary: Position: Customer success; Compensation: Unpaid; Term: 3 months; Location: Oakland, CA. To apply, upload a resume and cover letter; questions to Julian@emotenow.com.