About Francis Energy: Francis Energy is a pioneer in the EV (Electric Vehicle) charging industry, having established the nation’s first comprehensive statewide electric vehicle fast-charging network by installing more than 850 fast charging ports throughout the state of Oklahoma. Our mission is to transform the electrification of transportation by ensuring equitable, affordable, reliable and safe access to public charging stations across America, leaving no community behind. Francis Energy is expanding rapidly throughout the continental U.S., supporting this expansion through a combination of federal grant funding and private partnerships. We are looking for a highly motivated individual who seeks a significant opportunity to join our team and shares our belief in the transformative potential of clean energy to mitigate climate change.

Position Summary: The Field Services Manager is responsible for leading and optimizing Francis Energy’s national field service operations. This role oversees a team of EV Service Technicians who perform installations, preventative maintenance, and corrective repairs at charging station sites. The Field Services Manager ensures operational excellence by managing technician scheduling, field service partnership management, route optimization, performance monitoring, and customer service delivery. This individual plays a key role in maximizing network uptime, ensuring safety and quality standards are met, and enhancing customer satisfaction through responsive and reliable field service execution.

Leadership & Development:

• Manage, supervise, and mentor Field Service Technicians, fostering a culture of accountability, safety, and continuous improvement.
• Recruit, train, and evaluate field employees to ensure technical proficiency and adherence to Francis Energy’s operational standards.
• Conduct regular team meetings and field audits to ensure compliance and quality performance.

Operational Management:

• Plan and coordinate technician scheduling, dispatching, and work assignments across multiple states to ensure optimal coverage and efficiency.
• Oversee daily service operations, including preventive maintenance, equipment installations/commissionings, and repairs.
• Develop and implement service guidelines, standard operating procedures, and documentation practices.
• Collaborate with Asset Management, Construction, and Network Operations teams to ensure seamless issue resolution and station reliability.
• Proactively utilize technicians to optimize 3rd party service campaigns when relevant.
• Provide timely updates and reporting to relevant team members to gauge performance.

Customer & Partner Relations

• Manage service contracts and partner relationships to ensure adherence to performance metrics and service level agreements.
• Resolve escalated customer concerns promptly, ensuring high levels of satisfaction and trust.
• Gather and analyze feedback from field teams and customers to drive service improvements.

Safety, Compliance & Quality Assurance:

• Ensure all field work is conducted in compliance with OSHA, DOT, and Francis Energy safety standards.
• Ensure accurate and timely reporting of hours and costs associated with field service technicians.
• Maintain accurate commissioning records, service records, maintenance records, incident reports, and equipment logs.
• Champion a proactive approach to safety, quality control, and preventative maintenance across all sites.

Education and Experience

• Bachelor’s degree in Business, Engineering, or related technical field preferred (or equivalent combination of education and experience).
• 5+ years of experience in field service operations, facilities management, or maintenance management.
• Proven leadership experience managing field teams in a distributed service environment.
• Strong understanding of electrical systems, mechanical maintenance, or EV infrastructure preferred.
• Experience with scheduling software, route optimization tools, and CRM/service management platforms (e.g., Salesforce).
• Excellent communication, organizational, and problem-solving skills.

Preferred Qualifications

• Experience in the EV charging, renewable energy, or utility services sector.
• Working knowledge of NEVI-funded projects, federal reporting, or asset compliance.
• Familiarity with preventive maintenance programs and asset performance tracking systems.
• Demonstrated success in managing geographically dispersed technical teams.

Core Competencies

• Leadership: Inspires, motivates, and develops high-performing teams.
• Operational Excellence: Prioritizes efficiency, precision, and scalability.
• Customer Focus: Builds trust through responsiveness and service reliability.
• Safety & Quality: Upholds the highest standards for workplace safety and equipment performance.
• Strategic Execution: Balances tactical field operations with long-term growth and improvement.

Benefits:

Francis Energy values its people and offers a full range of benefits, including the following:

• 401(k)
• 401(k) Matching
• Medical Insurance (50% employer paid)
• Dental Insurance
• Vision Insurance
• Life Insurance ($25,000 employer paid for employee only)
• FSA
• PTO
• Short Term Disability (100% employer paid)
• Long Term Disability
• TelaDoc (100% employer paid)
• Onsite Gym Membership (100% employer paid)

OUR MISSION

To transform the electrification of transportation by ensuring equitable, affordable, reliable, and safe access to public charging stations across America, leaving no community behind.

OUR VALUES

WE ARE PIONEERS. We seek the big problems to solve. We innovate, adapt, and improve. We are nimble and resilient. We strive to accomplish what others have not yet done before.

WE ARE BOLD. We are never content with the status quo. We ask tough questions, proactively seek feedback, and communicate openly. We take risks, overcome challenges, make decisions, and move forward.

WE WIN AS A TEAM. We are personally accountable for our collective success. We seek to create an inclusive environment that elevates all voices and perspectives, and where people engage with respect and concern for each other. We know that together, we can change the world.

WE LEAD WITH INTEGRITY. We build trust through responsible actions and honest relationships. We are trustworthy and act in good faith. We do the right thing.

WE DELIVER. We focus on our actions and are accountable for our outcomes. We set ambitious goals and work tirelessly to exceed them. We learn from our mistakes and better ourselves along the way. We celebrate our successes.

WE LOVE WHAT WE DO. We believe in the transformative potential of clean energy to mitigate climate change.

AAP/EEO Statement:

Francis Energy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Francis Energy are based on business needs, job requirements, and individual qualifications, without regard to race, color, creed, religion or belief, gender, age, sexual orientation, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Francis Energy will not tolerate discrimination or harassment based on any of these characteristics.