Job Title: Operations Manager – Deployment & Field Execution

Location: India Mumbai / NCR preferred)

Reporting To: India Business Head

Infinite Uptime is seeking an experienced Operations Manager to drive operational excellence across deployments of our industrial AI platform. The role focuses on technology deployment, partner-led field execution, and hardware lifecycle management across customer plants.

This role is responsible for ensuring smooth installation, commissioning, and ongoing operational support of Infinite Uptime’s sensor network and platform deployments through execution partners.

Note: This is a technology deployment and field operations role, not a factory or plant operations position.

The Operations Manager will work closely with Delivery Heads, partner organizations, and internal teams to ensure consistent execution quality and strong adherence to operational SLAs.

Plan and coordinate technology deployments across multiple customer plants.

Ensure site readiness, hardware availability, and partner alignment before installation activities.

Monitor installation timelines from hardware arrival through commissioning.

Manage operational performance of field execution partners responsible for installation, hardware replacement, and field support.

Conduct structured operational reviews to track installation progress, ticket backlogs, and SLA adherence.

Maintain partner performance scorecards and drive accountability against defined operational metrics.

Ensure deployments follow Infinite Uptime’s installation and commissioning standards.

Validate sensor placement, orientation, signal health, and asset mapping accuracy.

Implement installation certification before system activation.

Maintain visibility of deployed hardware assets including sensors, gateways, and associated components.

Track disconnections, replacements, redeployments, and asset movements.

Coordinate with partners and internal teams to ensure hardware reliability and availability.

Monitor operational KPIs including:

installation cycle time

sensor network uptime

ticket resolution timelines

deployment backlog

Maintain dashboards and provide operational updates to leadership.

Act as the operational escalation point for field execution issues.

Work with delivery teams and partners to resolve operational challenges affecting deployments and customer service.

Installation cycle time (material arrival to commissioning)

Sensor network uptime

Partner SLA adherence

Installation audit success rate

Operational escalation resolution time

10–15 years of experience in field operations, deployment management, or service operations for industrial technology solutions.

Experience managing distributed field teams or partner-led execution models.

Exposure to industrial sectors such as manufacturing, cement, metals, mining, or heavy industries preferred.

Experience with industrial IoT, automation deployments, or reliability solutions will be an advantage.

Strong operational execution and problem-solving capability

Experience managing partner ecosystems and distributed field teams

Data-driven operational management

Ability to coordinate across cross-functional teams and external partners

Moderate travel to customer plant locations for deployment reviews and operational audits.