Customer Success Executive Customer Happiness Team · London · Hybrid
Oddbox
Customer Success Executive
We're fighting the good fight against food waste, one Oddbox at a time. To do this we need purpose-driven, passionate people to join our growing team.
We usually respond within a week
Location: Hybrid – minimum 2 days/week at our London office at The Food Exchange in Vauxhall
Contract type: Permanent, full-time (Monday–Friday)
Salary: £30,000pa plus £5K performance based commission
Eligibility: UK-based applicants only – we are unable to offer visa sponsorship at this time
About Oddbox
As much as 2.5 billion tonnes of food are wasted globally every year - which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.
The Opportunity
We’re looking for a thoughtful and engaging communicator to join our Customer Happiness Team and help customers rediscover Oddbox.
This role is about reconnecting with customers who’ve shown interest in returning to Oddbox but haven’t quite taken the final step. Through personalised, tailored conversations, you’ll help to bring them back on board - not just for one box, but for the long term.
This isn’t hard-sell telesales. It’s relationship-led, values-driven outreach with purpose.
Key Responsibilities
Make outbound calls to lapsed customers
Have personalised, engaging conversations tailored to each customer’s circumstances
Clearly explain updates, improvements and new offerings at Oddbox
Capture accurate notes and feedback to support team insight
Respond to follow-up customer emails and queries
Represent Oddbox’s mission and values in every interaction
Role breakdown:
80% outbound calling
20% follow-up customer service (email and admin)
Required Skills
Excellent phone manner and natural conversational ability
Strong listening skills and ability to build rapport quickly
Customer-service mindset (relationship-first, not pushy sales)
Attention to detail and accurate record keeping
Organised and efficient working style
Comfortable working independently
Required Experience
Retail and/or customer service experience
Experience handling customer conversations by phone
Comfortable working to performance targets
Mindset & Behaviours
Builds relationships rather than “closes deals”
Curious and empathetic
Resilient and positive
Motivated by quality conversations, not just volume
Genuinely cares about Oddbox’s mission and reducing food waste
Nice to Have
Experience in outbound call campaigns (e.g. welcome calling, reactivation or retention)
Experience in subscription or D2C environments
Flexible with working hours where needed
Why Join Us?
Be part of a mission-led business tackling food waste and climate impact
Join a friendly, purpose-driven Customer Happiness Team
Help shape a brand-new in-house function
Make a tangible impact on customer growth and retention
Work flexibly in a supportive, values-led environment
How to Apply
If you’re someone who enjoys meaningful conversations and knows how to build genuine connections with customers, we’d love to hear from you. Apply now and help us make every box count.
- Department
- Customer Happiness Team
- Locations
- London
- Remote status
- Hybrid
Perks & Benefits
- An exciting opportunity to be part of a sustainable challenger brand at a time where we are scaling rapidly, helping reduce food waste one carrot at a time.
- 33 days holiday per year (incl. Bank Holidays)
- 4 'Not-Sick' Days per Year
- Access to Health Cash Plan
- Cycle to Work Scheme
- Learning & Development Budget
- 2 days Volunteering Allowance per year
- Discount on Oddbox fruit and veg
- Employee perks via Perkbox & Charlie HR
- Flexible Working Hours
About Oddbox
As much as 2.5 billion tonnes of food are wasted globally every year – which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet.
With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.