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US Customer Success Manager



Customer Service, Sales & Business Development
Tucker, GA, USA · Georgia, USA · United States
Posted on Sunday, November 12, 2023
Description Of The Company

OpenClassrooms is a mission-driven company that makes education accessible to all. Our goal is to become the leading apprenticeship and reskilling provider, all over the world.

  • We are already the leading online education platform in Europe and Africa, expanding in the US and Asia.
  • Every month, we offer fully-accredited online diplomas to 12,000 students and free courses to more than 300K students

We are very proud to be a B Corp company (combining a for-profit activity with general social impact), we’re recognized as one of the best workplaces in France by Great Place to Work. We’ve received multiple other awards (Next 40/120, Entrepreneur of The Year by EY, etc.), but what really matters to us is that in 2021, more than 14,000 individuals attributed a positive move in their careers to OpenClassrooms.

We raised a total of 150 million dollars since inception with world-class investors like General Atlantic, Salesforce Ventures, GSV, or Chan Zuckerberg Initiative. This will help us invest in our product, continue our growth and make education even more accessible across the world!

Welcome to the revolution of education! #BecomeFutureProof


Account Management :

  • Manage from end-to-end our OpenClassrooms Training Programs, including employer onboarding, regular status updates on the learner's progress, and any escalation process with customers.
  • Manage relationships with all Employers and serve as a strategic advisor to our B2B clients to ensure successful program delivery.
  • You will own the entire success of the program.

Quality Assurance and Change Management :

  • Establish and maintain quality standards for course materials and delivery.
  • Conduct periodic assessments and evaluations to ensure program effectiveness.
  • Implement improvements based on feedback and data analysis.
  • Build and document scalable processes using agile methodologies to provide a world-class customer experience.

Technical Support :

  • Collaborate with the IT team to ensure the smooth functioning of the online learning platform.

Reporting and Analytics :

  • Generate reports on program performance, enrollment, completion rates, and customer feedback.
  • Utilize data analytics to make data-driven decisions for program improvements.

Marketing and Promotion :

  • Collaborate with the marketing team to promote training programs.
  • Identify opportunities for partnerships and collaborations with other organizations.

Compliance and Regulations :

  • Ensure all training programs comply with relevant industry standards and regulations.
  • Stay updated on changes in education laws and regulations.

Transversal Collaboration :

  • Take part in continuously improving the customer experience and sharing best practices and results with the rest of the team through documentation.
  • Contribute to the creation of global program experience by observing, replicating, and adapting the existing UK and French business model processes.


This job will report to Lisa Skelly, Senior Director of Customer Success.


You have these expected skills and experience :

  • Proven experience in program and client management, ideally in an online education environment.
  • Proven experience working with registered Apprenticeship programs.
  • Track record of over-achieving quota and driven by successful outcomes
  • Strong organizational and project management skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with learning management systems and online education tools.
  • Ability to adapt to technological changes and innovations in online education.
  • Experience and capabilities working with digital tools and web presentation tools.
  • Experience working with Salesforce.
  • Ability to work independently and as part of a team.
  • Desire to work in a performance-focused, KPI-oriented team in a transparent environment.
  • Strong problem-solving skills.
  • Attention to detail and a commitment to quality.
  • A passion for education and a desire to help students succeed.
  • Native English


  • 3-5 years of experience in a similar position
  • A minimum of 2 years in a scale-up/start-up environment
  • A minimum of 2 years of experience using Salesforce regularly


  • A work environment and a strong culture built on agility, openness, respect, and high quality
  • A competitive salary
  • Dental and Vision: 100% covered for the employee and 75% for the family
  • 401K (pension): the company matches up to 5%
  • Health insurance: 100% covered for the employee and 75% for the family
  • Access to professional development training sponsored by OpenClassrooms
  • Parental & family leave (Maternity Leave Package)
  • PTO 20 Days and additional vacation days.
  • “Remote First” work policy
  • A company MacBook


  • The journey will start with a phone interview with a member of the talent team (20 minutes)
  • Then a face-to-face (virtual) meeting with the Hiring Manager (1 hour)
  • The,n you will meet other teams members within the department
  • You will be asked to provide us with professional references,s including contact details

Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!

Feel free to check our online course,e How do we work at OpenClassroom,s to get the gist of who we are.

👉 OpenClassrooms is a company of equal opportunities where you can find colleagues with diverse backgrounds, ages, gender, social origins, beliefs, health situation,n or disability. You come as you are!

👉 OpenClassrooms is a Remote-first company. We trust our employees and give them the flexibility to choose if they want to work remotely or come to the office/coworking space (when available). Our US office is currently located in New York, but we are also hiring in Illinois, Georgia, Utah, Wisconsin, the District of Columbia, and North Carolina, as well as other states.

👉 Working at OpenClassrooms means joining a dynamic and stimulating team, taking up challenges, meeting awesome people every week, and changing the world a little bit every day!

OpenClassrooms is a mission-driven company with the ambition to make education accessible to everyone, everywhere.

We are the leading online education platform in Europe and Africa, offering fully accredited online diplomas based on the skills of the future. Each month, 300 000 free students from around the world connect to our platform, and we currently count 12 000 persons among our degree students.

As such, we are now the first online school in Europe and Africa and offer 100% online diplomas recognized by the State.