JOB DESCRIPTION: LEARNING & DEVELOPMENT ANALYST

Sector: Financial Services
Reports to: Learning and Development Specialist

Career Level: 1-3 years of work experience

Location: Lagos, Nigeria

ABOUT PAGA

Paga is on a mission to enable one billion Africans and millions of SMEs to pay, preserve hard-earned
income, participate in global trade, and purchase goods and services at home and abroad. We have built a
multicurrency, cloud-based payments and financial services engine that leverages multiple business services
built on the same best-in-class infrastructure to serve the ecosystem through three businesses - Paga Engine
(Enterprise B2B - www.pagaengine.com); Paga (Consumer - www.Paga.com); and Doroki (SME Retail -
www.doroki.com). Paga has three licenses with the Central Bank of Nigeria – mobile money, international
remittance, and a microfinance bank. Paga is headquartered out of the United Kingdom and has operating
entities in Nigeria, United States, and Ethiopia. Founded in 2009, Paga now serves millions of users and
businesses across Africa and beyond.

ABOUT THE ROLE

Paga is looking for a Learning & Development Analyst who is passionate about people development and organizational learning. The successful candidate will support the planning, coordination, execution, and evaluation of learning initiatives across the organization while contributing to the implementation of Paga’s learning and talent development strategy.

This role provides an excellent opportunity for an early-career professional to gain broad exposure to corporate learning, performance management, talent development, and employee growth initiatives within a fast-paced fintech environment. The ideal candidate should be eager to learn, highly organized, detail-oriented, and committed to helping employees grow and perform at their best.

PRIMARY RESPONSIBILITIES

• Coordinate internal training sessions, workshops, and learning programmes.
• Support the preparation of training materials, presentations, and learning resources.
• Track training participation and maintain accurate learning records and reports.
• Manage learning records, training databases, and learning platforms where applicable.
• Administer learning surveys, assessments, and evaluation forms.
• Compile, analyze, and report training feedback to support continuous improvement initiatives.
• Support training needs analysis by gathering and analyzing learning and performance data.
• Assist in identifying skill gaps and learning priorities across teams.
• Support the review of performance data and employee feedback to inform learning interventions.
• Provide logistical support for training sessions, including venue coordination, attendance management, and resource preparation.
• Support onboarding and orientation programmes for new employees.
• Assist in the implementation of learning and talent development projects.
• Prepare periodic reports on training participation, completion rates, and learning effectiveness.
• Support the administration and continuous improvement of learning processes and systems.
• Carry out other tasks that support the overall Learning & Development strategy.

KNOWLEDGE AND SKILL REQUIREMENTS

• Minimum of a Bachelor’s degree in Human Resources, Industrial Relations, Psychology, Education, Business Administration, Manpower Training and Development, or any related discipline.
• 1-3 years of relevant work experience in Learning & Development, Human Resources, Talent Development, Training Coordination, or related areas.
  
• Demonstrated interest in Learning & Development, talent development, employee growth, and organizational effectiveness.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
• Ability to analyze data and prepare basic reports and presentations.
• Strong organizational and coordination skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills.
• Strong interpersonal and collaboration skills, with the ability to build effective working relationships across teams.
• Demonstrates ownership and accountability in delivering assigned tasks.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Ability to work independently while seeking guidance when required.
• Demonstrates a strong learning mindset with curiosity and a drive for continuous improvement.
• Operates with integrity and professionalism, especially when handling confidential information.
• Must have completed the mandatory NYSC.

We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.