CUSTOMER SUPPORT/CUSTOMER SUCCESS MANAGER[ Location: Austin TX ]AboutAustin’s coolest 3D printing start-up, re:3D (re3d.org) is seeking a multi-talented Customer Support/Customer Success manager. As the User Experience Lead you must have a love for 3D printing and community interaction. You will be responsible for replying to customer issues in a timely manner using Zendesk, taking low volume customer calls, and bi-monthly reporting to the engineering team. You’ll work to create proactive solutions for customer success such as maintaining/creating content for our forum, updating/consolidating documentation, and brainstorming new and creative ways of supporting our community. You will also be willing to travel to give training and complete on-site repairs for our customers.Responsibilities- Reply to customer issues using Zendesk- Take low volume customer calls- Bi-monthly reporting to the engineering team- Maintain/create content for the forum- Update/consolidate documentation- Brainstorm new and creative ways of supporting the community- Travel to give training and complete on-site repairs for customersQualifications- At least 2 years of experience with 3D printing and a general love for additive manufacturing- 2+ years of experience in customer support- Experience creating or maintaining community forums- Demonstrated attention to detail and ability to craft clear, concise emails to support customers- Strong technical/engineering/science background and able to provide writing samples if selected for an interview- Ability to travel up to 2-3 times a month- A flexible attitude and the capability to work under pressure- Good communication; can identify customer trends and work with engineering and other departments to create new proactive solutions- Loves people, building community, and problem-solving!- Provide 2-3 references- Can self-educate and communicate clearly- Willing to learn, and to teach us a few things- Has an interest in expanding 3D printing knowledge- Able to work from our Austin officeBonus- Experience creating documentation- Experience using Zendesk as a customer support platformEmployment Terms- Type: Full-Time- Compensation: Negotiable