Front Office Receptionist

PT. OMKARA NIRWANA INDONESIA sedang membuka lowongan untuk posisi Penuh waktu Front Office Receptionist di Lodtunduh, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Gaji yang diinginkan: Rp3,500,000 - Rp4,500,000 per bulan

Key Responsibilities:

• Greet guests warmly and professionally upon arrival and departure

• Perform check-in and check-out procedures using the Property Management System (PMS)

• Handle guest requests, inquiries, and complaints via telephone, email, or WhatsApp efficiently and courteously

• Manage room reservations, cancellations, and modifications

• Coordinate with housekeeping and other departments to ensure room readiness

• Promote the villa’s services, amenities, and upsell room categories when appropriate

• Maintain accurate records of guest accounts and process payments

• Answer incoming calls and emails in a timely and professional manner

• Maintain a high level of product knowledge about the hotel, local area, and services

• Handle VIP guests and special requests with discretion and attention to detail

Requirements:

• English proficiency in verbal and written communication skills is a must (other languages a plus)

• Experience working in the Front Office is a huge plus

• Familiarity with hotel management software (e.g., Opera, VHP, etc.) and the Microsoft Office suite is a huge plus

• Strong interpersonal and problem-solving skills

• Professional appearance and demeanor to excel in customer service with a genuine desire to exceed guest expectations

• Ability to handle multitasking and work under pressure

• High school diploma or equivalent; a bachelor's degree or hospitality education is a plus

Preferred Attributes:

• Friendly, confident, and helpful personality

• Attentive to detail and organized in documentation and communication

• Positive mindset and strong teamwork spirit

• Passionate about hospitality and creating memorable guest experiences