Technical Coordinator | Africa Team
| Morocco

Sistema.bio, we work with farmers to improve life on Earth.

At Sistema.bio, we firmly believe that the transition to renewable energy, the reduction of global greenhouse gas emissions, and the adoption of regenerative farming are essential to ensuring a thriving world for current and future generations.

We empower family farms across Africa, Asia, and Latin America with innovative biodigester and biofertilizer technology, alongside training, customer service, and financing, enabling them to become more independent and productive.

Our mission drives action at the intersection of food security, social justice, and climate change.

You have the opportunity to become an integral part of this impactful story!

Your mission at Sistema.bio:

Reporting to the Africa Project Manager, you will lead in the expansion of technical operations in Morocco, ensuring that installation standards are strictly adhered to, partner technicians are well-trained, customer satisfaction (Net Promoter Score - NPS) exceeds 50%, all partner installers are certified, quality audits consistently achieve a rate above 90%, and installations are completed within the stipulated time frame.

You’ll be in charge of:

Partner capacity building:

• Training, ensuring that partner technicians complete all mandatory learning tracks before certification including farmer safety.
• Ensuring that partners have the resources and knowledge needed for effective project execution.
• Conducting Level 1 data training for all partner technicians to ensure data entry consistency and accuracy.
• Providing ongoing technical support to partners, including areas such as warehousing, inventory management, weekly technical planning, logistics, and general operational improvements.
• Identifying training needs and developing training plans for partner teams in collaboration with the Africa Project Manager.
• Periodic reviews with partners on progress, challenges and respective training needs to ensure they are addressed in time.
• Support in identifying suitable implementation partners and/or local suppliers when needed.

Partner Quality compliance audits :

• Conducting regular site visits to ensure that partners adhere to company biogas system installation standards and guidelines.
• Tracking and monitoring the ongoing performance of certified technicians to ensure quality standards are maintained.
• Verifying compliance with technical specifications and best practices to maintain consistency and quality.
• Providing feedback and guidance to partners to address any identified compliance issues.
• Coordinating with partners to make necessary adjustments based on user feedback to improve the project experience.
• Ensuring timely and accurate data collection, reviewing data for quality and identifying opportunities to enhance project efficiency through data-driven insights.

Promote customer satisfaction:

• Implementing strategies to achieve a Net Promoter Score (NPS) of 50 or higher among project beneficiaries.
• Gathering feedback from end-users and identifying areas for improvement to enhance customer satisfaction.
• Coordinating with partners to make necessary adjustments based on user feedback to improve the project experience.

Data Management:

• Ensuring timely and accurate data collection, reviewing data for quality and identifying opportunities to enhance project efficiency through data-driven insights.
• Supporting Sistema.bio and Partners in carbon data collection.

More about YOU:

• Bachelor's degree in engineering, environmental science, renewable energy, or a related field.
• 3-5 years of general experience with minimum 1 years of Operational, Team Management and leadership experience.
• Excellent Project Management experience.
• Problem-solving and Decision-making.
• Field Operations Knowledge.
• Technical Competence.
• Excellent communication, training, and presentation skills.
• A team player with a customer-oriented approach and collaboration with various internal and external stakeholders.
• Proficient with digital working tools like G-suite and CRM systems.
• Demonstrated ability to contribute to a strong team culture, build and maintain strong working relationships with a variety of stakeholders.
• Ability to work with a multicultural team.
• Arabic & French native speaker who is also fluent in English.
• A valid driving license.

Other important details:

• This is a full-time position based in Morocco.
• We offer a hybrid work model.
• Starting as soon as possible.
• This role entails 50% of domestic travel.
  

What we offer:

✨ Passion and Purpose:
Join a dynamic social impact company, certified B Corp and immerse yourself in an environment where passion, a strong mission and collaborative spirit converge.

🌍 Global Team, Local Impact: Be part of our incredible international team comprising over 300 colleagues across 3 continents. Experience the power of working together toward a common goal that transcends borders.

🍃Balance matters: We understand that your best work comes from a rested and healthy state. Embrace our commitment to work-life balance with a flexible and accommodating work environment designed to suit your needs.

👐 Embrace diversity: Join a vibrant workplace with colleagues representing more than 15 nationalities. At Sistema.bio, inclusivity and diversity are not just values; they are the essence of our culture.

🌱 Grow with us: We foster an autonomous work environment that empowers you to contribute, develop, and take ownership of your projects and work. Join our team of doers in a fast-paced environment where there are plenty of opportunities to grow and learn.

🐄 Farmers are at the heart of what we do: Our mission, strategies, and day-to-day operations revolve around supporting farmers. We are committed to creating a positive impact on their lives, ensuring our work is always aligned with their needs and challenges.

Our values are FIRE 🔥

Farmer-Centric: We are inspired by the passion and hard work of farmers in all we do

Impact-driven: We are focused on cultivating positive change on Earth

Resourceful: We are proactive and efficient, weeding out challenges as they pop up

Ethical: Trust, transparency, reliability, and respect to cultivate healthy relationships

Your journey with us is not just a job; it's a chance to make a lasting impact.

Sistema.bio is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression.