Technical Coordinator | Africa Team| Malawi

Sistema.bio, we work with farmers to improve life on Earth.

At Sistema.bio, we firmly believe that the transition to renewable energy, the reduction of global greenhouse gas emissions, and the adoption of regenerative farming are essential to ensuring a thriving world for current and future generations.

We empower family farms across Africa, Asia, and Latin America with innovative biodigester and biofertilizer technology, alongside training, customer service, and financing, enabling them to become more independent and productive.

Our mission drives action at the intersection of food security, social justice, and climate change.

You have the opportunity to become an integral part of this impactful story!

Your mission at Sistema.bio:

The Malawi Technical Coordinator will lead in building, supporting, and expanding technical operations through our partners. As the technical lead, you will build partner capacity to ensure the highest standards of installation and after-installation services.

You’ll be in charge of:

• Partner Capacity Building: Training and certifying partner technical teams, including technicians, conducting data training, and providing ongoing operational support.
• Quality and Safety Compliance Monitoring: Conducting site visits, monitoring partner technical team performance, verifying installation standards, and ensuring bio-fertilizer tank safety and Partners’ adherence to our Safety Standards.
• Inventory Management: Overseeing stock levels, inbound, and warehousing accuracy. Ensure proper forecasting as well as prudent stock management practices are implemented by partner(s).
• Carbon Program Monitoring coordination: Ensuring the required milestones around surveys, Digital monitoring installations, and data collection are achieved within the recommended timelines by the partner.
• Partner Data Quality Management: Ensuring timely, accurate data collection and supporting carbon data collection and reporting.
• Partner Relationship Management: Ensuring partner concerns as well as areas of improvement are highlighted to the company and partner, respectively, and addressed retroactively. Participate where possible in shared purpose events with partners to promote brand awareness.
• Customer Satisfaction: Driving partner and product user Net Promoter Scores (NPS) above 50 by gathering user feedback and informing the direction to actualise improvements.
• Government Liaison: Supporting with any government interactions, including providing context around Sistema.bio to get favorable outcomes.
  

More about YOU:

• Bachelor's degree in engineering, environmental science, Agriculture, renewable energy, operations management, or a related field.
• 3-5 years of general experience with a minimum of 1 year of operational, team management, leadership, and coordination experience.
• Partner relationship experience.
• Project Management experience.
• Experience in field-based or site installations.
  

Other important details:

• This is a full-time position based in Malawi.
• Starting as soon as possible.
• The role may require occasional travel within Malawi or out of the country.

What we offer:

✨ Passion and Purpose:
Join a dynamic social impact company, certified B Corp, and immerse yourself in an environment where passion, a strong mission, and collaborative spirit converge.

🌍 Global Team, Local Impact: Be part of our incredible international team comprising over 300 colleagues across 3 continents. Experience the power of working together toward a common goal that transcends borders.

🍃Balance matters: We understand that your best work comes from a rested and healthy state. Embrace our commitment to work-life balance with a flexible and accommodating work environment designed to suit your needs.

👐 Embrace diversity: Join a vibrant workplace with colleagues representing more than 15 nationalities. At Sistema.bio, inclusivity and diversity are not just values; they are the essence of our culture.

🌱 Grow with us: We foster an autonomous work environment that empowers you to contribute, develop, and take ownership of your projects and work. Join our team of doers in a fast-paced environment where there are plenty of opportunities to grow and learn.

🐄 Farmers are at the heart of what we do: Our mission, strategies, and day-to-day operations revolve around supporting farmers. We are committed to creating a positive impact on their lives, ensuring our work is always aligned with their needs and challenges.

Our values are FIRE 🔥

Farmer-Centric: We are inspired by the passion and hard work of farmers in all we do

Impact-driven: We are focused on cultivating positive change on Earth

Resourceful: We are proactive and efficient, weeding out challenges as they pop up

Ethical: Trust, transparency, reliability, and respect to cultivate healthy relationships

Your journey with us is not just a job; it's a chance to make a lasting impact.

Sistema.bio is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression.