Account Manager

Team Evolve - Account Manager Job Description

Position Overview
The Account Manager for Team Evolve at Cornerstone OnDemand is a hybrid role that combines traditional account management, consultative sales, and portfolio-style selling. This position is uniquely focused on managing a portfolio of acquired customers from Saba, and TalentSpace, driving contract renewals, identifying upsell opportunities, and most importantly, leading customers through their migration to the flagship Cornerstone platform.

The successful candidate will have a proven track record in account management and enterprise solution sales, ideally within SaaS, and will bring exceptional discovery, relationship-building, and consultative selling skills. This role demands a strategic thinker who can uncover customer needs, align solutions to business objectives, and build long-term relationships at all levels of an organization.

In this role you will…

• Customer Management
• Own a portfolio of customers transitioning from acquired platforms (Saba, TalentSpace) to Cornerstone's flagship solutions.
• Build and maintain strong relationships with customer stakeholders, developing trust and influence across all levels of the organization.
• Create and execute strategic account plans to map the customer journey, ensuring smooth migrations and maximizing customer satisfaction.
• Renewals and Retention
• Proactively manage contract renewals, ensuring customers understand the value of Cornerstone’s solutions to achieve high retention rates.
• Identify at-risk accounts early and develop strategies to address concerns, mitigate churn, and build customer loyalty.
• Upselling and Expansion
• Identify opportunities to expand Cornerstone’s footprint by introducing additional solutions, products, and capabilities, including content, learning, performance, and talent management tools.
• Partner with customers to develop and implement strategic talent management plans that align with their business objectives.
• Migration to Cornerstone
• Act as a trusted advisor, guiding customers through the migration process from legacy systems to Cornerstone’s flagship platform.
• Collaborate with internal teams, including implementation, customer success, and support, to ensure successful migrations and positive customer experiences.
• Strategic Alignment and Business Growth
• Lead discovery and solution workshops to understand customer needs and align Cornerstone’s solutions to their business goals.
• Deliver presentations and proposals that demonstrate value, ROI, and the strategic benefits of migrating to Cornerstone.
• Regularly assess customer account health and adoption metrics, addressing gaps to ensure successful long-term relationships.

You’ve got what it takes if you’ve got…

• Experience and Expertise
• 3+ years of proven success in enterprise account management or portfolio-style selling at companies like Oracle, SAP, or within SaaS organizations.
• Strong understanding of learning, performance, and talent management solutions, with experience in SaaS migrations being highly desirable.
• Familiarity with the challenges and opportunities faced by acquired customers transitioning from platforms like Saba, and TalentSpace.
• Sales and Relationship Skills
• Exceptional consultative selling and discovery skills to uncover customer needs and align solutions effectively.
• Strong relationship-building capabilities, with a proven ability to establish trust and influence at executive and operational levels.
• Demonstrated ability to drive upsell opportunities, manage renewals, and achieve customer success metrics.
• Communication and Collaboration
• Excellent oral and written communication skills, with the ability to present confidently and effectively to senior executives and cross-functional teams.
• Proven ability to collaborate across corporate functions, including Sales, Customer Success, Implementation, and Product teams.
• Strategic Thinking and Problem-Solving
• Strategic mindset with the ability to analyze data, identify trends, and develop actionable plans.
• Creative problem-solving skills and the ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications

• Experience working with complex, multi-stakeholder accounts in learning, talent, or HR technology industries.
• Background in SaaS migrations or familiarity with Saba, or TalentSpace platforms.
• Expertise in portfolio selling, consultative account management, or enterprise solution sales.
• Ability to travel as needed based on the assigned book of accounts.

About Team Evolve

Team Evolve is a newly created division at Cornerstone OnDemand focused on empowering acquired customers to achieve success with Cornerstone’s flagship solutions. Our mission is to foster strong customer relationships, drive strategic migrations, and unlock the full value of Cornerstone’s learning, performance, and talent management solutions.

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 76900 - 123000 USD.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.

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