Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept — one customer, one case, one conversation at a time In this role you will... Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence. Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept. Deliver technical health reviews on cadence — configuration, integrations, adoption — and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable). Watch the account’s renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so. Advocate escalations into DEEP with full context; your account’s EIM inputs are accurate because you keep them so. Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching. You've got what it takes if you have... 4+ years enterprise technical support or TAM experience; executive-ready communication. TAM certification track within 90 days incl. SysAdmin/configuration depth. Commercial awareness — you understand the account’s ARR, entitlements, and renewal timeline. Relationship craft: customers ask for you by name and mean it.