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Operations Specialist



kigali, rwanda
Posted on Tuesday, July 2, 2024

About us

Maxsoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Maxsoko aims to provide everything a retailer needs, no distributors, or banks necessary.

Thousands of retailers across Egypt, Morocco, Kenya, Tanzania, and Rwanda use Maxsoko's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Operations Specialist ,

Location: {Rwanda}, {Kigali/Gisenyi}

Role: Operations Specialist

Fulfilment at Maxsoko is a fun, fast-paced, agile, and people-focused business. We believe in the motto "We win through our people."

You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will ensure that operational activities are in line with profit and cost targets, SOPs, WIs and company policies.

This is a challenging role where you will have the opportunity to grow your career and be part of a strong team.

You must enjoy being part of a dedicated team working together to make a difference in the lives of our customers and employees in relevant and memorable ways.

If you are looking for a change and ready to make a difference ... we are looking for you
Reporting into: FC Supervisor, {Branch}

Direct Reports: Replenishment, Damages / Returns, Reconciliation

If this sounds like a team you would like to join… Keep reading.


  • Ability to communicate well
  • Ability to motivate and inspire others a must
  • Goal-oriented, assertive and a practical problem solver
  • Ability to work effectively with peers and supervisors to accomplish tasks
  • A good understanding of all inventory processes and procedures in a busy e - commerce FC
  • Extremely detailed oriented and organised – yet can operate in a hectic environment
  • Ability to stand and walk for prolonged periods of time, and be comfortable squatting, kneeling, and crouching
  • Working Hours - Shift work when required. Candidates must be flexible to work weekends, public holidays and/or overtime regularly.


  • Work closely with the security team to identify any gaps that might lead to Inventory shrinkage and suggest mitigating measures accordingly.
  • Support end-to-end warehouse operations, including receiving, debriefing, storage, and distribution of products.
  • Understand all operational aspects to serve as a reliever for all warehouse and operations specialists during their absence, including days off and annual leave, if needed.
  • Ensure the warehouse and inventory control areas are kept clean and organised. All inventory kept in its proper location and clearly labelled
  • Effective leadership and direction for the team through involvement and communication to deliver on the relevant key business drivers
  • Support receiving specialist in management and coordination of all WMS transactions i.e. supplier receivings, Transfer orders, etc
  • Consolidate inventory snapshots and provide an up-to-date overall view of inventory levels in the fulfilment centre as well as at off-site locations, such as in-transit inventory
  • Responsible for the integrity and accuracy of all inventory by performing daily audits and maintaining a comprehensive cycle count program
  • Investigates and reviews the end result of all shrinkage, theft, or lost and found SKUs and makes corrections and adjustments in the WMS and documents recommendations for improvements and risk mitigation.
  • Deliver and document savings through inventory optimization, SKU transfer opportunities, service level commitments, cost avoidance, etc..
  • Develop continuous improvement initiatives for efficient inbound tasks by identifying, implementing and managing optimal processes and procedures, to minimise costs and maximise output according to changing needs
  • Management reporting in terms of operational performance, productivity, stock control and budgets
  • Provide closed-loop feedback and action items for continuous improvement of overall warehouse performance.


  • Relevant tertiary education i.e. HND or B.Sc in Supply Chain, Logistics, Procurement, Business Development, Statistics or Engineering
  • 1+ years' experience in directly and indirectly managing people to deliver continuous improvement. Preferred hands on ERP systems experience in a busy e - commerce / distribution set up or WMS / IMS implementation consultant
  • You have in-depth knowledge of warehousing logistics (fulfilment centre best practises and processes - prior experience working with Manhattan or Pulpo or equivalent highly desirable).