Job Title: Inside Sales and Customer Solutions Provider
Report To: SVP of Residential Business Development

SOURCE is looking for an Inside Sales and Customer Solutions Provider to join our “direct to Residential” team. This role requires a “problem solver” personality, someone who embraces challenges, possesses a high level of attention to detail, and is comfortable with web-based technologies. The individual must demonstrate initiative, be a proactive problem solver, have adaptability to embrace change, and the capability to complete assignments in a timely manner.

In this role, you will:

• Initiate regular check-ins with customers to assess satisfaction levels and promptly address any concerns or issues.
• Provide proactive support and share insights on how customers can maximize the value of our offerings.
• Identify opportunities for outreach efforts/signups and provide product education.
• Proactively identify and address challenges or concerns raised by customers, by collaborating with internal teams to find effective solutions.
• Serve as the escalation point for critical issues, ensuring timely and satisfactory resolution.
• Gather and analyze customer feedback to identify trends, areas of improvement, and up-selling opportunities.
• Advocate for customer needs and collaborate with the team to enhance the overall customer experience.
• Identify satisfied customers who can serve as a reference, testimonials, or case studies.
• Efficiently schedule and manage service appointments, ensuring prompt resolution of customer issues.
• Dispatch service tickets and optimize schedules based on routes and technician availability.
• Oversee project schedules, collaborating across teams.
• Responsible for maximizing company resources, including technicians and equipment, to ensure timely resolution of customer issues.
• Track key metrics, identify improvement areas, and develop customer success strategies.
• Perform additional tasks as assigned.
  
  

THE IDEAL CANDIDATE

The ideal candidate possesses a "Yes, If" mentality, showcasing intelligence, tenacity, and a readiness to do whatever it takes to accomplish tasks the right way, the first time.

They also will have …

• Minimum of 2 years in/with construction, roofing/roofing product sales, plumbing, solar PV, solar thermal, or equivalent work experience.
• Inbound or outbound sales/customer service experience.
• Excellent communication skills (oral and written), along with strong listening, interpersonal, and negotiation abilities.
• Personable and empathetic, capable of building strong customer rapport.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
• Comfortable with technology and phone systems, demonstrating a quick learning ability.
• Detail-oriented, with strong work ethic and adaptability.

WHAT WE OFFER:

• Competitive medical, dental, and vision plans
• Paid Time Off (PTO) , 23 paid holidays, including two weeks of Holiday Break
• Employer-paid short-term disability and long-term disability plans
• Employer-paid life insurance

ABOUT SOURCE
The SOURCE team comes to work every morning with one purpose: perfecting the water of everyone on this planet. Together with our customers, our partners, and our team, we are transforming the human relationship with water.

Our Vision
Perfecting water for every person, every place

Our Mission
Making drinking water an unlimited resource

Our Product
We designed SOURCE: a Hydropanel^TM that meets the drinking water needs of the more than seven billion people on earth. Applying thermodynamics, materials science, and controls technology, SOURCE needs only sunlight and air to make drinking water each day at homes, schools, offices and more.