Company

Qualcomm Asia Pacific Pte. Ltd.

Job Area

Information Technology Group, Information Technology Group > IT Engineering

Responsibilities

General Summary:

• Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment.
• Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.
• Perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences.
• Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
• Maintain accurate records of all service desk activities, including incident reports, service requests, and knowledge base articles.
• Effective participation in IT projects and initiatives aimed at improving Service Improvement as well as process improvements.
• IT equipment asset management and tracking
• Provisioning of computer equipment (laptop, desktop, monitors, etc.)
• Perform administration, troubleshooting, setup if ATE equipment such as Advantest and Teradyne tester equipment
  
  
  

Skills / Experience

• 3+ year of experience in IT Support or related area.
• 3+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
• Proficiency in troubleshooting expertise in Windows OS, 10/11, Basic Networking, Active Directory, and remote support tools.
• Strong customer service orientation and a commitment to delivering high-quality support to end-users
• Good verbal and written communication skills with the ability to convey technical concepts to non-technical users
• Proven ability to prioritize and manage multiple tasks in a fast-paced environment
• Ability to work independently with minimal supervision and as part of a collaborative team
• optional/advantageous skills
• Hands-on experience with Advantest V93000, T2000, or similar ATE platforms
• Understanding of semiconductor test processes, hardware interfaces, etc.
• Proficiency in Linux environments and scripting (e.g., Python, Perl, or Shell) for automation
  
  
  

Minimum Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field.
  
  
  

OR

1+ year of IT-related work experience with a Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field.

OR

3+ years of IT-related work experience with a High school diploma or equivalent.

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