Deputy Manager / Manager – Telesales Operations

Location: Noida
Function: Telesales (Pharmacy & Healthcare)

About Tata 1mg

Tata 1mg is India's leading digital health platform, with a mission to make healthcare understandable, accessible, and affordable for all. Serving millions across 1000+ cities, our platform spans ePharmacy, eDiagnostics, eConsultations, offline stores, and more. We delivered over 15 million pharmacy orders and 2 million diagnostic orders in 2022 alone. With a 6400+ strong team, we are reshaping healthcare in India — and we’re just getting started.

Learn more: https://www.1mg.com/aboutUs

Role Overview

We are looking for a results-driven operations leader to manage a large-scale telesales function (75+ agents) across in-house and BPO teams. The role will focus on driving revenue growth, improving conversion rates, and ensuring operational excellence in an assisted commerce environment.

Key Responsibilities

• Drive telesales revenue and GMV targets across pharmacy and healthcare sales funnels.
  
  

• Manage a 75+ member telesales team including in-house agents and BPO partners.
  
  

• Monitor and improve conversion rates, AOV, connect rates, and agent productivity.
  
  

• Manage BPO vendors and ensure SLA adherence (lead attempts, conversion, outreach coverage, revenue delivery).
  
  

• Ensure efficient lead allocation, quick lead outreach, and high lead coverage.
  
  

• Identify operational bottlenecks and implement improvements to increase lead-to-revenue conversion.
  
  

• Collaborate with Product, Marketing, BI, and Category teams to improve lead quality and sales performance.
  
  

• Drive quality, compliance, and customer experience improvements across telesales operations.
  

  
  Key Metrics

• GMV / Revenue from telesales
  
  

• Conversion rates
  
  

• Agent productivity
  
  

• Lead SLA adherence
  
  

• Vendor performance and utilisation
  

  
  Candidate Profile

• 6–8 years of experience in telesales / inside sales / assisted commerce operations.
  
  

• Experience managing large telesales teams (75–100+ agents).
  
  

• Strong BPO/vendor management experience.
  
  

• Background in e-commerce, healthcare, pharma, fintech, insurance, or D2C sales preferred.
  
  

• Strong analytical, operational, and stakeholder management skills.
  

  
  Qualification

MBA / Graduate in Business, Operations, or related field preferred.

Why Join Us?

This role offers a unique opportunity to lead inter-city courier operations for one of India’s most trusted digital healthcare platforms. You’ll be at the heart of ensuring seamless nationwide deliveries while working with India’s top courier networks and helping shape the fulfilment backbone of the future.

Disclaimer:

Tata 1mg is proud to be an Equal Opportunity Employer. All hiring decisions are based on role requirements and merit, without bias or discrimination.