Designation: Trainer

Role: Inhouse - Trainer

Department: Customer Experience

Location: Noida

About Tata 1mg

Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities– And we’re just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently.

Know more about us:https://www.1mg.com/aboutUs

Brief about the Team

Customer Service is part of the customer experience team of Tata 1mg working on closely working with our existing and potential customers to market our products and services ensuring a great customer experience. The Trainer will play a key role in driving revenue growth by establishing relationships with new Batches and Delivering agents on Floor

What will you do

Training Delivery

• Conduct New Hire Training (NHT) and refresher sessions for Speciality Pharma teams.
• Deliver training on healthcare products, prescriptions, SOPs, and compliance guidelines.
• Facilitate soft skills, communication, and customer handling training

Content Development

• Design and update training modules, SOPs, and knowledge materials.
• Create engaging learning content (PPTs, assessments, role plays, case studies).
• Ensure training content aligns with regulatory and business requirements

Quality & Performance Improvements

• Conduct calibration sessions with Quality and Operations teams.
• Drive continuous improvement initiatives to enhance agent performance

Stakeholder Management

• Collaborate with Operations, Quality, and Product teams for training needs.
• Support audits and ensure adherence to compliance and quality standards.

Evaluation & Reporting

• Measure training effectiveness using models like Kirkpatrick.
• Track trainee performance and provide actionable feedback.
• Share regular reports on training impact and productivity improvement.

What we are looking for

• Strong facilitation and presentation skills
• Excellent communication and interpersonal skills
• Knowledge of healthcare/pharma processes and compliance
• Ability to analyze data (QA, CSAT, VoC) and derive insights
• Proficiency in MS Office (PowerPoint, Excel)
• Stakeholder management and problem-solving skills

Why Join Us?

Tata 1mg provides one of the most exciting and high-growth environments to work. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being an integral part of the Medical Affairs will provide a great opportunity to scale up a business to great heights leveraging the existing capabilities of Tata 1mg.

Disclaimer

Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.