Job Description

Designation: Senior Associate – Full Time
Role: Senior Associate – Doctor Operations (eConsultation)
Location: Gurgaon, Haryana

About Tata 1mg

Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities – and we're just getting started.

Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, eConsultation, and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders, and 1M+ organic users/day, supported by a passionate team of 6400+ professionals committed to transforming healthcare.

Know more about us:https://www.1mg.com/aboutUs

Brief about the Team

The eConsultation Operations team is responsible for ensuring seamless virtual healthcare delivery by managing doctor onboarding, consultation operations, and customer experience. The team works closely with doctors, product, technology, and customer support teams to ensure efficient consultation workflows, high service quality, and operational excellence.

Role Overview

We are looking for a Senior Associate – Doctor Operations to manage end-to-end doctor onboarding and consultation operations for the eConsultation platform. The role involves coordinating with doctors and internal stakeholders, ensuring timely profile activation, monitoring consultation SLAs, resolving operational escalations, and driving a superior experience for both doctors and users. The ideal candidate should possess strong operational, analytical, and communication skills with prior experience in healthcare or consultation operations.

Key Responsibilities

• Manage end-to-end doctor onboarding, documentation, credential verification, and profile activation.

• Coordinate doctor mapping to specialties, consultation schedules, and platform availability.

• Monitor consultation SLAs and ensure timely resolution of operational issues and escalations.

• Provide regular feedback to doctors to improve consultation quality and adherence to operational SOPs.

• Resolve doctor and user queries while ensuring a seamless consultation experience.

• Maintain operational records, MIS reports, dashboards, and documentation.

• Collaborate with Product, Technology, Medical Affairs, and Customer Support teams for smooth execution of operations.

• Identify operational improvement opportunities and drive process efficiencies.

• Ensure compliance with defined operational standards and quality metrics.

• Work in rotational shifts, including weekends and holidays, based on business requirements.

Desired Candidate Profile

• Bachelor's degree in any discipline.

• 1–3 years of experience in healthcare operations, doctor onboarding, consultation operations, or telemedicine.

• Strong verbal and written communication skills in English and Hindi.

• Excellent stakeholder management and professional email communication skills.

• Good understanding of SLA management and process compliance.

• Strong analytical, problem-solving, and multitasking abilities.

• Proficiency in MS Excel, Google Sheets, and operational tools.

• Customer-focused mindset with the ability to thrive in a fast-paced environment.

Why Join Us?

Tata 1mg offers one of the most exciting opportunities to build a career at the intersection of healthcare and technology. As part of the eConsultation Operations team, you'll contribute to improving access to quality healthcare while working with a talented team in a fast-paced, collaborative environment. You'll have the opportunity to make a meaningful impact, learn continuously, and grow with one of India's leading digital healthcare companies.

Disclaimer

Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment, or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence, and merit.