Position: Lead Associate Facilities & Workplace Experience

Role: Facilities & Workplace Experience

Team: Administration & Workplace Experience

Location: Gurgaon

Brief about the Team

The Facilities & Workplace Experience team is responsible for ensuring smooth workplace operations and creating a seamless employee experience across corporate offices. The team manages end-to-end facilities operations, vendor management, travel desk services, workplace infrastructure, compliance, and employee-facing support functions while maintaining high operational and service standards.

What will you do:

1. Corporate Office Operations

Manage day-to-day operations across corporate office floors including housekeeping, reception, pantry, security, asset management, and guest handling

Ensure consistent workplace and service standards aligned with organizational culture and employee experience

Develop and maintain SOPs for soft and hard services

2. Vendor Management & Procurement

Manage end-to-end vendor lifecycle including onboarding, SLA/KPI tracking, performance reviews, and contract renewals

Negotiate commercials while ensuring high-quality service delivery

Maintain vendor relationships for AMC, housekeeping, F&B, travel desk, and civil/MEP services

3. Budgeting, MIS & Cost Optimization

Build and manage annual OPEX/CAPEX budgets for facilities operations

Own monthly MIS reporting and variance analysis

Drive measurable cost optimization initiatives and operational efficiencies

Support forecasting for office expansion and consolidation requirements

4. Travel Desk & Corporate Services

Oversee corporate travel desk operations including flights, hotels, cabs, and visa coordination

Ensure travel policy compliance and manage travel agency relationships

Monitor travel-related MIS and optimization initiatives

5. Space Management & Compliance

Manage seating allocation, workspace utilization, and capacity planning

Coordinate with landlords, PMC teams, and internal stakeholders for workplace infrastructure projects

Ensure adherence to EHS standards, fire safety norms, statutory compliances, and workplace regulations

Conduct audits, safety drills, and maintain compliance documentation and AMC records

What we are looking for:

57+ years of experience in Facilities, Administration, Workplace Experience, or IFM roles

Proven experience managing HQ or multi-floor corporate office operations

Strong exposure to vendor management, stakeholder management, and workplace operations

Experience in OPEX/CAPEX ownership, budget reporting, and AOP planning

Hands-on experience managing travel desk and corporate services operations

Strong analytical, problem-solving, and operational management skills

Advanced Excel and MIS reporting capabilities

Experience using Zoho or similar facilities management platforms

Graduate in Hospitality, Management, Engineering, or related field

Prior experience with IFM firms such as JLL, CBRE, or similar organizations preferred

Exposure to workplace wellness, IAQ, or green building initiatives will be an added advantage

Why Join Us?

Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added advantage of working with a prestigious legacy brand like Tata along with the agility and innovation-driven culture of a fast-growing startup. Being part of the Facilities & Workplace Experience team offers an opportunity to drive operational excellence and contribute towards building a world-class workplace environment.

Disclaimer

Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment, or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence, and merit.