About us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 70 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow’s clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations.

As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes.
Other recent accolades saw Winnow awarded a winner of Impact 50's most impactful companies to work for. You can read more about it here. Similarly, Winnow has been included in the Top 30 Best Small and Medium companies to work for in 2023 by undelucram.ro.

We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission:

Equal parts head and heart. We’re both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term.

Bravely honest. With each other, that means we’re a transparent organisation where healthy, respectful debate is encouraged. With our customers, we challenge them if we don’t think they’re achieving their goals, whether they be environmental or financial.

People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We’re breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience.

Bound by food. We’re a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food.

Hungry and humble. Our product is revolutionary, our people are impressive, and we’re hungry for change. But, we’re just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey.

People and planet positive. We’re caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we’re also committed to actively reducing our own footprint while doing so. We’re leaving the planet and its people better off than we found them.

This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.

About the role

Working closely with the Senior Heads of Technology, the Global Head of Operations and our MDs, you’ll lead the global technical support function, helping to define and execute the strategic direction of the department. The technical support function is made up of 10 Support Engineers (L1 & L2) based in Cluj, Dubai and Singapore.

You'll play an instrumental role in developing best practice systems and processes to further transform the support function into a best in class department, designed with the future scale of the company in mind. You won’t be afraid to roll up your sleeves and help unblock colleagues at the ground level, whilst also providing exceptional and proactive global oversight for support, flagging and resolving issues before they become roadblocks. In addition, you'll be excited to keep a firm eye on what the future support organisation needs to look like, and to build and drive a plan to move the team there.

Key responsibilities:

• Establish strategic plans with the aim of significantly improve operational performance
• Review current processes and identify ways to streamline / update them so they are built for scale as the company grows
• Identify new tools and technologies to continuously improve the support organisation
• Identify sources and trends of technical problems and develop solutions to prevent future occurrences / enable efficient resolution for re-occurring issues
• Implement change across the global organisation through regular and constant communication. Manage change over tie to ensure change fully embedded and operating as expected
• Develop KPIs for the global support team and provide regular reporting on performance against targets
• Monitor global performance of product and input on Product roadmap and prioritisation where standards are not being met
• Provide leadership for global support colleagues and act as the voice of support across the organisation
• Act as the voice of the customer across the organisation and be the final point of escalation for all complex customer support issues
• Ensuring FAQs and documentation are updated so team members can try to fix problems themselves
• Act as the escalation point for level 2 support as they identify and solve problems raised by customers
• Establish a culture of continuous learning and development for our Support Engineers, and take a forward looking approach to ensure colleagues are armed with the skills required for the future support organisation
• Reproduce issues raised and troubleshoot with the development team when needed to escalate further

Our Technology

Technology is at the forefront of what we do, and the success of our company is based on our world-class technology and on finding solutions to real world problems that have not been solved to date. Our current stack includes:

• Languages: Java, Python, Vue.JS, Go, Node.js, AngularJS,
• Android apps
• REST APIs
• AWS Cloud using EC2, Aurora, S3 and other services
• JIRA, Confluence, BitBucket (Atlassian products)
• Continuous Integration and Delivery using Jenkins, SonarQube, New Relic, Docker,Terraform
• Test Driven Development environment with focus on testing and quality output
• Agile team using Scrum or Kanban (each team chooses the best approach to drive results)
• Reporting and Analytics using Pentaho