About us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with thousands of sites and are operating in over 90 countries around the world supported by our offices in London, Dubai, Singapore, Cluj-Napoca (Romania) and Chicago. We are a scale-up stage company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow’s clients on average reduce waste by over 50% by value and sustain savings. Winnow works with hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations.

As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes.

Other recent accolades saw Winnow listed in the 2025 Sunday Times Best Places to Work - a recognition based on feedback from our UK team. While this award is based in the UK, it reflects something global: a culture built on purpose, collaboration, and the belief that businesses can - and should - tackle real-world problems while being great places to work. Previous awards saw Winnow in the top 10 of the FoodTech 500 awards - the worlds first definitive list of the global entrepreneurial talent at the intersection between food, technology and sustainability, as well as winning Impact 50's most impactful companies to work for. You can read more about it here.

We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission:

Equal parts head and heart. We’re both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term.

Bravely honest. With each other, that means we’re a transparent organisation where healthy, respectful debate is encouraged. With our customers, we challenge them if we don’t think they’re achieving their goals, whether they be environmental or financial.

People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We’re breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience.

Bound by food. We’re a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food.

Hungry and humble. Our product is revolutionary, our people are impressive, and we’re hungry for change. But, we’re just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey.

People and planet positive. We’re caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we’re also committed to actively reducing our own footprint while doing so. We’re leaving the planet and its people better off than we found them.

This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.

About the role

An exciting opportunity exists for an experienced Customer Success Team Lead to lead Winnow's APAC Customer Success team. Team members are currently located in Singapore and China, but management responsibilities are expected to expand to include managing colleagues in Malaysia and the Philippines.

Leading a growing, multi-country team, the postholder will not only be responsible for their own portfolio of accounts, but will also own the strategy and performance of accounts across APAC. As part of this, the postholder will devise the regional strategy as well as create action-oriented implementation plans with the team of CS Managers to deliver it, ensuring Winnow and client KPIs are met. This role sits at the heart of Winnow's APAC operational strategy.

The Customer Success Team Lead, APAC will report to the APAC MD. Collaboration with other internal Winnow functions, such as Product, Support and Data Services, will also be essential to maximise growth opportunities and ensure Winnow's operating model supports the regional strategy.

This role will suit an experienced people leader looking to inspire and develop a growing Customer Success team, while maintaining a hands on approach to managing your own clients.

Key Responsibilities:

• Team Leadership & Development

• Lead, manage and develop the APAC Customer Success team
• Coach, guide and support the development of team members across the region, representing APAC Customer Success team across the wider organisation
• Foster a culture of accountability, innovation, and continuous improvement within the team, including championing the adoption of AI tools and new ways of working in line with Winnow's wider AI adoption initiative

• Client Portfolio Ownership

• Take full ownership of your own strategic portfolio of client accounts across APAC
• Drive key performance indicators (KPIs) for retention, satisfaction (NPS), and usage
• Proactively minimize client churn through strong relationships and value delivery
• Identify and cultivate opportunities to expand product adoption and upsell solutions
• Develop deep relationships with key influencers and full decision-making units to help build additional demand for our products

• Strategic Execution

• Translate Winnow's regional Customer Success strategy into actionable quarterly and annual plans, independently overseeing the planning and execution across multiple markets, whilst also delivering your own portfolio.
• Partner and influence across internal teams (e.g. Product, Sales, Marketing) to ensure seamless delivery and client success, gaining buy-in where required
• Provide monthly performance reports to the APAC MD proactively identifying areas requiring attention and recommending improvements

• Client Advocacy & Governance

• Act as the Voice of the Customer internally, , translating client feedback and analytics into operational improvements and ensuring needs are prioritized in product and service delivery
• Help the client build and deliver a governance structure to provide clients timely, accurate and insightful reports, with a mixture of regular updates and ad-hoc reporting

This role will require travel to customer sites which is anticipated to be around 20% of total working time.

• You are likely to be degree educated
• You will have significant work experience ideally within a multi-national organization in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity,
• You will have proven experience leading and developing teams across multiple countries or markets.
• Experience in hospitality or SaaS organisations will be preferred.
• You have a strong grasp of standard office productivity tools including Microsoft Office, Google Suite etc.
• You will possess excellent business-level proficiency in both English. Proficiency in other Mandarin is preferred

Personal attributes

• You have proven experience leading and developing a team, ideally across multiple countries or cultures, and are skilled at coaching others, gaining buy-in and managing performance with a non-confrontational, empathetic style
• You know how to inspire and motivate a team, setting a clear vision and holding others to a high standard, and you take pride in driving the performance of the people around you as much as your own
• You are a data driven person who can use data and analytics to track performance across a portfolio, team or region, and can use these insights to drive and influence change
• You are curious about and comfortable adopting AI-powered tools, both to support how you and your team work day-to-day and to help clients get the most value out of Winnow's AI-driven product
• You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done
• You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals
• You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time
• You are able to organize self, including effective project management and scheduling, prioritization and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
• You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn.

• Company stock options package

• Eligible for Customer Success Bonus
• Company part-funded health insurance and eye care allowance
• Life insurance (3 times base salary)
• 22 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave
• Company stock options package
• Learning and development allowance of SGD $500 annually
• S$76 gross monthly wellness allowance
• Employee Assistance Programme – 24/7 helpline for your wellbeing
• Hybrid way of working – we're all in the office on Tuesday and Wednesday
• Early Finish Fridays – log off at 3 PM on a Friday if you have completed your tasks by then
• Our own office space with a great working environment
• You will love what you do – waking up every day solving one of the biggest social problems of our generation - food waste
• Committed team members with broad experience who share a common passion to build a world class business