Job Title: City Head

Location: DNCR (Delhi NCR)

Department: Operations

Employment Type: Full-Time

Zypp Electric is India’s largest EV-as-a-Service platform, committed to achieving “Zero Emission” last-mile logistics. With 20,000+ EVs deployed across India, we are rapidly expanding and looking for passionate leaders to scale our operations in DNCR.

The mission of the City Head is to build and manage a strong fleet of 1200+ riders, ensuring 90% live fleet, a positive wallet, and maintaining operational excellence across the city.

Drive supply growth by building and managing 1200+ riders, with at least 600+ live count within the first 3 months.

Ensure 90%+ fleet availability and strong rider engagement for seamless operations.

Maintain high rider NPS (Net Promoter Score) as per city targets.

Recruit, train, and manage a large ground team (50–100+ people) including hub managers and supervisors.

Build and execute rider sourcing strategies with minimal learning curve.

Drive operational efficiency by implementing robust processes for onboarding, training, wallet management, and fleet utilization.

Collaborate with cross-functional teams (Tech, Finance, Product, and HR) for smooth execution.

Monitor KPIs (fleet uptime, rider retention, operational cost, and earnings) and take corrective measures.

Ensure compliance, discipline, and adherence to company policies at all levels.

People Management: Proven experience in hiring, managing, and scaling teams (50–100+ members).

Industry Experience: Strong background in logistics, mobility, or related industries; preferably from competition (with minimal learning curve).

Rider Sourcing Expertise: Strong network and proven strategies for sourcing and retaining riders.

Operational Hustle: Experience handling high-pressure, target-driven environments with high volume SKUs.

Process Orientation: Ability to create, implement, and scale operational processes.

Data-Driven Mindset: Strong skills in Google Sheets, Excel, and reporting tools.

Vendor/Operator Management experience.

Conversational fluency in local language (must) and English (good to have).

Flexible to work long hours and on-ground as needed (early mornings, late nights, weekends).

Strong problem-solving & crisis management skills.

Negotiation skills with riders, vendors, and stakeholders.

Passion for green mobility and sustainability.

Be part of India’s fastest-growing EV logistics platform.

Lead large-scale city operations with high ownership.

Competitive compensation with performance-based rewards.

Opportunity to redefine urban mobility with technology and sustainability.

👉 If you’re a hustler with a passion for execution and leadership, we’d love to connect with you!