About Us

We are a U.S.-based advanced manufacturing organization operating at scale within the clean energy supply chain. Our focus is on precision-driven production, operational discipline, and long-term product performance. As demand continues to grow across domestic infrastructure markets, we are investing in leadership, systems, and talent to strengthen manufacturing excellence and deliver consistent, high-quality output.

Why Join Us

• Lead a highly visible customer-facing quality function within a large-scale manufacturing operation
• Influence both factory performance and field-level product outcomes
• Build and scale systems that directly impact customer satisfaction and brand reputation
• Partner closely with sales, engineering, and operations leadership
• Strong compensation, benefits, and long-term career runway

The Role

We are seeking a Customer Operations Manager to oversee the end-to-end customer quality lifecycle — from order alignment through field performance.

This leader will:

• Manage and develop a large, multi-layered team of customer quality engineers, supervisors, inspectors, and technical specialists in a continuous production environment
• Ensure customer-specific product requirements are translated into factory controls and consistently executed across production
• Oversee outgoing quality validation, shipment readiness processes, and customer-specific inspection programs
• Build a structured framework for customer audits, complaint investigations, and corrective action programs
• Lead field quality response efforts, including site visits and cross-functional investigations to address performance concerns
• Drive reduction of customer complaints through structured root cause analysis, data gathering, and sustained corrective actions
• Establish clear communication channels with internal and external stakeholders to ensure timely issue resolution and long-term relationship strength

This role blends technical manufacturing depth with strong external-facing leadership and requires someone comfortable both on the production floor and in customer-facing discussions.

Qualifications

• 10+ years of experience in high-volume manufacturing environments (energy, electronics, semiconductor, automotive, or similar technical industries)
• 8+ years within customer quality, product validation, or complaint resolution functions, including team leadership responsibility
• Strong working knowledge of structured problem-solving methodologies (8D, Six Sigma, or equivalent), inspection/testing environments, and interpretation of technical drawings and specifications