About the Company

We are a global innovator in electric mobility and smart transportation solutions, focused on transforming how people and goods move in everyday life. Our portfolio spans advanced micro-mobility products, intelligent service robotics, and short-distance transportation technologies.

With a strong international presence across Europe and beyond, we combine cutting-edge research, design, and engineering to deliver seamless, efficient, and future-focused mobility experiences.

Role Overview

In this role, you will play a key part in delivering an outstanding customer experience while ensuring the smooth day-to-day operation of service processes. You will act as a central point of contact between business customers, service partners, and internal teams across multiple regions.

The position requires a balance of technical understanding, operational oversight, and customer-focused problem solving to continuously enhance service quality and performance.

Key Responsibilities

• Provide high-quality support to B2B customers (e.g., retailers and partners) via phone and digital channels, addressing inquiries, issues, and complaints
• Oversee and manage service partner performance, ensuring service levels meet business expectations
• Handle technical queries, offering guidance and follow-up to ensure timely resolution
• Process warranty claims and service-related transactions within internal systems (e.g., SAP)
• Gather and assess relevant information to effectively resolve customer and partner inquiries
• Escalate complex or unresolved issues to the appropriate internal stakeholders
• Collaborate closely with cross-functional teams and international offices to ensure aligned communication and efficient issue resolution
• Monitor and take ownership of service-related costs within the assigned market
• Contribute to the development and improvement of service standards, processes, and operational efficiency

Skills & Experience

• Bachelor’s degree, ideally in a technical or engineering-related field
• Strong understanding of customer service principles and best practices
• Technical aptitude, with the ability to quickly learn and support a range of products
• Experience with administrative processes and systems (SAP experience is a plus)
• Ability to work independently and make sound decisions under pressure
• Fluent in German and English (written and spoken)
• Proficient in Microsoft Office tools
• Proactive, hands-on approach with a strong sense of ownership
• Excellent communication, listening, and interpersonal skills
• Strong analytical and problem-solving capabilities
• High attention to detail and accuracy
• Ability to manage multiple tasks and work effectively in a fast-paced environment